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Decagon is a conversational AI platform enabling Fortune 500 enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Customers include Avis Budget Group, Block's Cash App, Square, Chime, Oura Health, and Hunter Douglas.
As a Senior Agent Product Manager, you will own the technical and strategic delivery of AI solutions for Decagon's largest, most complex enterprise customers. This is a senior individual contributor role combining executive influence, product builder instincts, and founder-level ownership.
Key responsibilities include:
- Own technical wins on strategic opportunities, partnering with Sales, Solutions Engineers, and Forward-Deployed Engineers to build production AI agents
- Serve as executive partner to Fortune 500 C-suite leaders, defining and driving their AI transformation roadmap from initial conversation through production and expansion
- Design, build, and optimize enterprise-grade AI agents tailored to each customer's workflows, pain points, and goals
- Develop reusable frameworks and playbooks that scale across accounts and feed into Decagon's product roadmap
- Direct Forward-Deployed Engineers and partner teams while maintaining accountability for outcomes
- Drive feedback loops with Product and Engineering teams, shaping the platform based on front-line learnings from demanding deployments
Required background:
- 6+ years owning ambiguous, high-stakes outcomes and earning trust of senior executives (consulting engagement managers, project leaders, senior managers from top firms, or product/founder/solutions roles at high-growth tech companies)
- Builder's instinct: you want to design and build solutions, not just diagnose problems
- Strong technical acumen in AI agent design; ability to hold technical conversations with engineers and executives
- Executive presence and track record as trusted advisor to senior decision-makers at large, complex organizations
- Comfort in fast-moving, ambiguous environments where you shape solutions during implementation
- Fluent in Brazilian Portuguese
Preferred qualifications:
- Computer Science, Engineering, or Math degree (or equivalent hands-on technical experience)
- MBA or equivalent experience at intersection of business strategy and technology
- Experience selling, deploying, or advising on enterprise software or transformation programs at Fortune 500 level
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
