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Salary: USD 81,000 - 109,000 / annual
Datadog is seeking a Senior Accounts Receivable Analyst to join its Revenue Team. This role manages a book of business and addresses internal and external billing concerns through email and Zendesk, partnering with Customer Success, Revenue, and Sales teams to resolve billing disputes.
Key responsibilities include managing the accounts receivable collections process for an assigned customer portfolio, analyzing payment patterns and aging reports to identify trends and potential issues, and collaborating with internal teams to resolve billing discrepancies promptly. You will manage incoming billing inquiries and collectability concerns through Zendesk, triaging them appropriately to drive collections. The role involves developing and maintaining effective client relationships to facilitate prompt payment and resolve outstanding balances, helping customers understand their bills (which vary by usage and plan type), and assisting with external audits, compliance, and special projects as needed.
A key differentiator of this role is the opportunity to provide guidance and mentorship to junior members of the accounts receivable team, positioning it as a senior individual contributor with leadership responsibilities.
Required qualifications include a Bachelor's degree in accounting or equivalent, 5+ years of full-cycle Accounts Receivable and Billing Operations experience, proficiency in Microsoft Excel, strong work ethic and problem-solving skills, meticulous attention to detail, and excellent written and verbal communication abilities. Experience with Salesforce, NetSuite, and Tableau is a plus.
Datadog values diverse backgrounds and encourages applications from candidates passionate about technology who want to grow their skills. The company operates as a hybrid workplace to support work-life harmony. Benefits include stock equity (RSU), employee stock purchase plan (ESPP), continuous professional development, mentorship programs, and comprehensive global benefits.
