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Senior Account Manager, Retail

Wolt - Copenhagen, Denmark - In-office - posted 2026-10-09

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Wolt is a fast-growing delivery and logistics platform operating in 30+ countries, serving 55+ million users and 200,000+ retail and restaurant partners. The company recently joined forces with DoorDash and continues to expand its platform globally. You will manage and develop a portfolio of Wolt's largest and most strategic retail partners, acting as a trusted advisor and key point of contact. Your responsibilities include: • Own and develop partnerships with major retail accounts, building strong senior stakeholder relationships • Lead quarterly business reviews to evaluate performance, identify growth opportunities, and define joint growth plans • Understand merchant priorities and business challenges, translating them into actionable solutions with measurable impact • Drive revenue growth for both Wolt and partners through data-driven approaches focused on commercial performance and operational excellence • Introduce, negotiate, and execute new Wolt products, services, and commercial opportunities to expand partnerships and unlock new revenue streams • Use data and insights to identify trends, influence decision-making, and prioritize high-impact initiatives • Serve as the key point of contact between partners and internal teams (Operations, Marketing, Support, Product, Leadership) • Partner with Marketing to develop and execute strategic campaigns driving customer acquisition, retention, and partner growth • Bring structure, ownership, and hands-on execution while shaping best practices in a fast-evolving environment This role combines relationship-building, data analysis, and problem-solving in a cross-functional, fast-moving tech environment. REQUIREMENTS: • Proven experience in account management, customer success, sales, consulting, or another commercial role with ownership of large or strategic accounts • Fluency in Danish (required) • Strong commercial mindset with ability to identify growth opportunities and turn insights into action • Excellent stakeholder management and communication skills; ability to build credibility and influence at all organizational levels • Strong relationship-building skills and experience managing senior decision-makers • Highly organized and proactive; ability to manage multiple priorities and drive initiatives independently • High ownership, strong execution skills, and track record of delivering measurable business results • Comfortable working with data and translating analysis into business recommendations; advanced Excel and Google Sheets skills expected; experience with BI tools (Looker, Power BI) is a plus • Experience in retail, FMCG, e-commerce, marketplace businesses, or related industry is an advantage • Experience managing large, complex, or strategic partnerships is a strong plus

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