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Zenjob is an AI-powered platform for flexible workforce staffing, connecting companies with short-term workers across Germany. The company is transitioning from a booking platform to a strategic workforce partner, serving over 5,000 companies.
Zenjob PRO is a startup-within-a-scaleup focused on revolutionizing the market for student workers (Werkstudierendenjobs). While Zenjob FLEX provides flexible labor nationwide, Zenjob PRO enables students to access long-term, CV-relevant internship and student employment opportunities.
As an Account Manager or Senior Account Manager, you will own and develop a B2B customer portfolio with full responsibility for customer relationships, revenue, and growth. Your core responsibilities include:
- Managing and growing your customer portfolio: drive revenue, retention, and expansion by identifying upselling and cross-selling opportunities and opening new locations, departments, and business units within existing accounts.
- Building close customer relationships: proactively engage via phone, video, and in-person meetings; understand customer challenges and develop tailored solutions.
- Establishing long-term partnerships: identify and build relationships with key decision-makers; conduct commercial negotiations.
- Owning recruitment and staffing: analyze staffing needs, identify suitable student workers, and manage the recruitment process through successful placement.
- Ensuring excellent customer experience: monitor ongoing placements, identify challenges early, and coordinate solutions with internal teams.
- Data-driven account management: analyze portfolio performance, set clear priorities, and drive concrete growth and improvement initiatives.
- Contributing to team development: share best practices and collaborate with the team to improve processes and ways of working.
The role offers genuine commercial responsibility, short decision-making paths, and direct collaboration with Sales, Talent Operations, and other teams. You'll work within an ambitious, tightly-knit team that celebrates shared success.
Benefits include 28 vacation days (increasing to 30), hybrid work (up to 2 days remote after 6-month onboarding), flexible hours, €750 annual learning budget, €30/month Urban Sports Club subsidy, €40/month mobility allowance, and a modern office in Berlin-Prenzlauer Berg with dog-friendly policies.
REQUIREMENTS:
- Multiple years of relevant B2B Account Management, Key Account Management, or comparable customer-facing commercial role experience.
- Proven experience developing customer relationships: successfully managing existing customers and expanding through upselling, cross-selling, or identifying additional business opportunities.
- Commercial acumen: entrepreneurial thinking, ability to identify economic potential, and confident communication with diverse stakeholders.
- Self-initiative and ownership: independent work, priority-setting, and accountability for results.
- Customer-first mindset and hands-on mentality: understanding customer needs, developing pragmatic solutions, and reliably closing initiatives.
- Structured, data-oriented working style; fluent German and secure English.
- Nice-to-have: experience in staffing, temporary employment, recruiting, or Salesforce/comparable CRM systems.
Position level (Account Manager or Senior Account Manager) offered based on your experience and responsibility level.
