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Moss is a Finance AI platform for Europe's mid-sized businesses, providing real-time visibility and control over spend through automated card issuing, invoice management, and expense handling. The company recently closed a €35 million Series C in August 2026, achieving unicorn status (€1 billion valuation), and operates across Germany, the Netherlands, the UK, and other EU markets with 300+ employees across 5 offices.
You will join the Customer Success team as a Senior Account Manager, focusing on Dutch market customers to improve their financial processes and develop innovative strategies that maximize value and enhance their experience with the Moss product. This is a 4 days per week onsite role in the Amsterdam office.
Key Responsibilities:
- Drive customer engagement by building and nurturing value-creating relationships, developing deep understanding of clients' finance goals, and guiding them to activate all spend management features
- Identify upsell opportunities by leveraging product knowledge and customer needs to increase value for existing accounts and optimize feature adoption
- Measure success using specific KPIs to monitor revenue trajectory through metrics such as spend engagement, SaaS uplift, and renewals
- Act as product ambassador, compiling and communicating client feedback to internal stakeholders and advising on current and future product features
- Drive process excellence through continuous improvement of client journey touchpoints to increase customer satisfaction and long-term retention
- Take ownership with opportunity to progress toward a lead position
Requirements:
- 4+ years of experience in a commercial, customer-centric, proactive role, ideally in B2B or SaaS settings
- Prior experience with upselling products and features to existing customers
- Fluent in both Dutch and English
- Customer obsessed with ability to empathize with customer needs and deliver flawless experience
- Commercially minded with ability to demonstrate continuous value, identify new business opportunities, and confidently negotiate pricing and contracts
- Clear communicator able to explain complex topics to diverse audiences
- Analytical mindset with ability to read, interpret, and leverage data to prioritize customers, solve problems, and identify opportunities
- Methodical multi-tasker capable of managing multiple requests and prioritizing effectively
