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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, trusted by over 12,000 companies worldwide including Bolt, GoCardless, and Fabletics. The company was founded in 2015 and now has 1,800+ employees across 12 global offices, with headquarters in London and Boston.
As a Senior Account Manager for the DACH region, you will own a portfolio of large SMB customers and drive growth within existing accounts. Your responsibilities include:
**Portfolio Management:** Develop high-level customer engagement with key stakeholders (Admins, Finance Directors, Travel Managers) across your account base.
**Strategic Consultation:** Gain deep understanding of customer business goals and consult them on consolidating their financial stack using Perk's unified Travel and Spend capabilities. Identify opportunities to optimize expense reconciliation and cost control.
**Product Expertise:** Master Perk's full product portfolio—core Travel platform and Spend management solution—to guide customers through the benefits of an all-in-one Travel & Expense solution.
**Expansion & Growth:** Identify and execute cross-sell and upsell opportunities for the Spend product, driving adoption of corporate cards, automated invoice processing, and expense management features.
**Problem Solving:** Identify common issues within accounts and develop timely solutions, creating foolproof methods to prevent repeat problems.
**Advocacy:** Serve as Perk's advocate within client organizations and clients' advocate within Perk. Address issues promptly, coordinate technical support, and educate clients on new product features.
The role requires working in-person 3 days per week at the Munich hub. You'll work with AI-enabled tools daily to research accounts, prioritize outreach, handle customer interactions, and synthesize information, freeing you to focus on relationships and outcomes.
**Requirements:**
- Minimum 2 years of relevant experience in Account Management or Customer Success, preferably managing a portfolio of B2B clients
- Native or near-native proficiency in German
- Fluent English (speaking and writing)
- Experience in Travel industry, Fintech, Expense Management, or SaaS products (highly desirable)
- Strong technical aptitude with ability to explain complex integrations between travel bookings and financial reporting
- Customer-focused mindset with passion for solving financial pain points for businesses
- Excellent analytical abilities with Excel fluency and data interpretation skills
- Solid analytical background to help clients visualize Travel & Expense ROI
