SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, trusted by over 12,000 companies worldwide including Bolt, GoCardless, and Fabletics. The company has grown to 1,800+ employees across 12 global offices since its 2015 founding, with headquarters in London and Boston.
As a Senior Account Manager DACH, you will own a portfolio of large SMB customers in the German-speaking market (Germany, Austria, Switzerland), driving customer satisfaction, growth, and margin expansion within existing accounts. Following the recent acquisition and rebranding, your role encompasses the fully integrated Travel and Spend ecosystem.
Key Responsibilities:
- Portfolio Management: Own and develop high-level engagement with large SMB accounts, building relationships with key stakeholders (Admins, Finance Directors, Travel Managers).
- Strategic Consultation: Deeply understand customer business goals and consult on consolidating their financial stack using Perk's unified Travel and Spend capabilities, identifying optimization opportunities for expense reconciliation and cost control.
- Product Expertise: Develop comprehensive knowledge of Perk's Travel platform and new Spend management solution, guiding customers on all-in-one T&E benefits.
- Expansion & Growth: Identify and drive cross-sell and upsell opportunities for the Spend product, including corporate cards, automated invoice processing, and expense management features.
- Problem Solving: Identify account-specific issues and develop timely, sustainable solutions to prevent recurrence.
- Advocacy: Serve as Perk's advocate within client organizations and clients' advocate within Perk, addressing issues, coordinating technical support, and educating clients on new features.
The role requires 3 days per week in-office at the Berlin hub, with flexibility for up to 20 "Work From Anywhere" days annually. Perk emphasizes an IRL-first approach to enhance connectivity, productivity, and creativity.
Requirements:
- Minimum 2 years of relevant experience in Account Management or Customer Success, preferably managing a portfolio of B2B clients.
- Native or near-native proficiency in German.
- Fluent English (spoken and written).
- Experience in Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
- Strong technical aptitude with ability to explain complex integrations between travel bookings and financial reporting.
- Customer-focused mindset with passion for solving financial pain points for businesses.
- Excellent analytical abilities with Excel fluency and data interpretation skills.
- Solid analytical background to help clients visualize T&E ROI.
