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SEON is a fraud prevention and AML compliance platform serving thousands of companies globally, including brands like Revolut, Wise, and Bilt. The company has helped clients reduce fraud by 95% and achieve 32x ROI through 900+ real-time, first-party data signals.
As Senior Account Manager for Betting & Gaming in North America, you will own a portfolio of client accounts with clear retention and growth targets. You will be the primary commercial liaison, responsible for building and nurturing relationships across the entire contract lifecycle—from identifying expansion opportunities to managing renewals.
Key responsibilities include:
- Owning account portfolios against retention and expansion targets, with documented account plans
- Driving commercial discussions to promote platform value and identify cross-sell/upsell opportunities
- Building relationships with senior stakeholders who control budget and expansion decisions
- Monitoring client performance metrics and proactively identifying opportunities to improve their fraud prevention strategies
- Leading regular business reviews that demonstrate value delivered and set the agenda for relationship growth
- Orchestrating product adoption by coordinating internal resources to help client teams leverage the platform more fully
- Acting quickly on customer concerns and feeding root causes back into the business
- Collaborating with customer success, sales, product, and engineering teams for seamless implementation
- Maintaining accurate CRM forecasts and account records to provide reliable visibility into expansion and renewal pipeline
- Staying current on the digital fraud landscape to enhance client relationships and develop tailored solutions
- Translating complex fraud prevention value propositions into business benefits for non-technical audiences
Requirements:
- Minimum 3 years of experience as an Account Manager or similar role, preferably with startup sales experience
- Proven track record of meeting or exceeding retention and expansion targets across account portfolios
- Demonstrated experience managing and expanding accounts across multiple products/solutions with ability to identify cross-sell and upsell opportunities
- Experience driving commercial discussions and negotiating expansions and renewals, particularly in fraud prevention (highly desirable)
- Exceptional communication skills and ability to foster positive business relationships, including managing expectations credibly when issues arise
- Track record of taking initiative and confidently directing customer interactions
- Comfort working with data—able to interpret client performance metrics and build commercial arguments from them
- Disciplined use of CRM and forecasting tools to manage a book of business
- Collaborative mindset with cross-functional team experience
