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Salary: USD 200,000 - 240,000 / annual
Zip is an AI-powered enterprise procurement platform that helps companies orchestrate procurement across teams, tools, and suppliers. The platform is trusted by major enterprises including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, collectively saving over $8 billion and processing over $500 billion in spend. Zip has raised $371 million at a $2.2 billion valuation and is backed by top-tier investors including Tiger Global, Y Combinator, and others.
As a Senior Account Manager, you will serve as a trusted advisor and product consultant to enterprise customers, managing renewals, upsells, and long-term account health. Your responsibilities include:
- Act as a trusted advisor and product consultant, working with customers to deliver measurable ROI through efficient, value-based renewal and upsell cycles
- Partner with the Customer Success team to monitor health scorecards, identify customer needs, and guide deal closure
- Serve as a product evangelist, demonstrating how Zip solves current pain points while positioning future product capabilities
- Contribute to building team culture and bringing best practices to the organization
- Negotiate renewal contracts, developing win-win strategies that maximize contract value while strengthening customer relationships
- Provide regular, accurate updates on renewal status to management and escalate issues as needed
- Manage customers on multi-year contracts to ensure they realize maximum value from the platform
- Become a product expert through deep learning of the Zip platform
- Develop procurement market expertise, understanding the dynamics of this rapidly evolving space
- Use sales intelligence tools to prospect, manage deal cycles, and identify expansion opportunities
- Help shape and refine the sales process as the company scales
You will work in a hyper-growth startup environment where adaptability and ownership are essential. The role combines account management, sales, and customer success responsibilities.
REQUIREMENTS:
- 4+ years of technology SaaS experience
- Experience selling to procurement, finance, and legal departments
- Proven track record driving customer retention and adoption of SaaS products for enterprise accounts
- Strong customer management skills spanning sales, account management, and customer service
- Self-driven with strong organizational and time-management skills
- Excellent communication abilities
- Proficiency with sales tools including Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
- Willingness to go the extra mile for customers, company, and team success
