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Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company supports customers in over 20 countries and manages more than 15 million endpoints globally. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth.
In this Senior Account Manager role based in Miami, you will focus on expanding existing customer accounts and driving revenue growth through strategic account management. You will proactively identify upsell and cross-sell opportunities within your portfolio, leveraging Kaseya's full suite of products to maximize customer value and revenue.
Key responsibilities include:
- Account Expansion: Engage with current customers to identify and execute upsell and cross-sell opportunities across Kaseya's product suite.
- Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction and alignment with Kaseya solutions.
- Strategic Sales Execution: Develop tailored strategies for each account, including regular business reviews and check-ins to identify opportunities and address challenges.
- Adoption Metrics: Monitor customer usage patterns, proactively address adoption barriers, and drive expansion strategies through established sales processes.
- Revenue Growth: Own your sales targets and consistently exceed quotas while delivering exceptional value to clients.
- Collaboration: Work closely with Customer Success and Sales teams to ensure smooth implementation and exceptional customer experiences.
- CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked.
Requirements:
- 3+ years of B2B sales experience, ideally in technology or SaaS
- Proven track record of exceeding sales targets with strong passion for sales
- Ability to thrive in fast-paced, metrics-driven environments
- Motivated, coachable, and competitive with resilient drive to succeed
- Excellent organizational, interpersonal, and communication skills
- Proficiency with Salesforce CRM for managing leads, opportunities, and accounts
- Strong analytical skills with ability to create accurate sales forecasts
