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Jellyfish is a global digital marketing agency combining tech expertise, creative talent, and data specialists to deliver integrated digital solutions for enterprise clients. As a Google Marketing Platform reseller and consulting partner, the company helps clients maximize value from GA360, SA360, DV360, CM360, and broader marketing technology investments.
Reporting to an Account Director, the Senior Account Manager will lead relationships across large enterprise and complex accounts, serving as the day-to-day client lead and trusted advisor. The role involves developing deep understanding of client business objectives and translating these into strategic recommendations and growth opportunities.
Key responsibilities include:
- Serving as primary client contact for large enterprise accounts, building relationships with operational and senior stakeholders
- Developing comprehensive account plans covering growth, retention, stakeholder engagement and risk management
- Translating client business challenges into clear requirements and working with Jellyfish specialists to develop practical solutions
- Leading contract renewals, scope development, and commercial discussions
- Owning monthly revenue forecasting, provisions, and pipeline visibility
- Identifying and mitigating commercial, delivery, and relationship risks
- Implementing client management best practices including playbooks, meeting notes, and financial reporting
- Partnering with paid media and martech specialists to develop integrated solutions
- Leading cross-functional teams with clear direction and accountability
- Collaborating with finance on invoicing and financial reporting
- Maintaining knowledge of industry trends and positioning Jellyfish as an innovative partner
The ideal candidate is self-starting, commercially minded, and comfortable navigating complex client environments independently. While not required to be a hands-on implementation specialist, strong understanding of digital analytics and marketing technology concepts is essential, along with ability to translate complex technical solutions into business outcomes.
Qualifications:
- 5+ years of experience in client-facing roles within advertising or marketing industry
- Proven experience managing large, complex accounts and building trusted relationships with operational, senior, and executive-level stakeholders
- Strong communication and presentation skills; ability to deliver clear, actionable recommendations adapted for different audiences
- Strong understanding of digital marketing and marketing technology ecosystems; familiarity with Google Marketing Platform (GA4/GA360, SA360, DV360, CM360) highly desirable
- Good understanding of digital analytics, conversion tracking, attribution, measurement frameworks, data collection and reporting; ability to discuss confidently with clients and technical specialists
- Genuine interest in understanding how marketing platforms, tracking technologies, data infrastructure and integrations work together; comfortable asking informed questions
- Strategic thinking with ability to anticipate client needs and proactively identify opportunities
- Proactive problem-solving mindset with calm, solutions-oriented approach
- Self-starting and dependable; able to independently progress priorities and manage challenging conversations
- Exceptional attention to detail and commitment to excellence
- Business and commercial acumen; ability to align solutions with client objectives and drive account growth
- Experience maintaining accurate information in Salesforce or similar CRM systems
- Note: Company emphasizes skills, expertise and behavioral attributes over years of experience and traditional degrees.
