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Salary: USD 130,000 - 145,000 / annual
IntusCare is building the only end-to-end technology ecosystem purpose-built for PACE (Programs of All-Inclusive Care for the Elderly) and similar coordinated care models. The company provides a modern EMR and cloud-native solutions where data and AI drive outcomes, helping customers deliver exceptional care, strengthen financial performance, and maintain compliance.
As Senior Account Manager, you will serve as the strategic relationship owner for a portfolio of IntusCare clients, directly responsible for commercial growth within your book of business. You will blend commercial and sales acumen with a deep commitment to partnership, ensuring every client realizes full value from IntusCare's solutions while identifying and closing opportunities for renewal, expansion, and long-term growth.
Key responsibilities include:
- Identify and pursue expansion opportunities through cross-sell and upsell strategies
- Serve as primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
- Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
- Monitor overall account health and proactively address risks or barriers to client satisfaction in conjunction with cross-functional teams
- Act as the voice of the customer internally, building trusted relationships across Product, Client Delivery, Analytics, and other key teams
- Lead quarterly business reviews and strategic planning sessions with clients
- Collaborate with Product and Analytics teams to communicate client needs, feature requests, and success stories
- Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
- Drive success in your book of business through proactivity and self-direction in a fast-changing environment
You will work hand-in-hand with Sales, Client Success, Implementation, Product, and other Client Delivery teams to drive value, retention, and growth across accounts.
Requirements:
- 4-8+ years of experience in account management, client partnerships, sales, or commercial roles within healthcare technology, population health, or SaaS environments
- Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
- Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal
- Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
- Excellent communication, negotiation, and relationship-building skills
- Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
- Proficiency with CRM systems and project management tools
- Experience with EMR software is a plus
