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Front is a customer operations platform for B2B companies, enabling support and sales teams to manage complex customer relationships at scale. The platform is used by over 9,000 companies including Uber Freight, Navan, and Stripe. Backed by Sequoia Capital and Salesforce Ventures with $204M raised, Front is a well-established SaaS leader.
As a Senior Account Manager, you will own a portfolio of Front's largest and most strategic accounts, with full responsibility for the commercial outcome. This is a quota-carrying role focused on closing renewals, hunting for expansion opportunities, and negotiating multi-year deals. You'll work closely with a paired Customer Success Manager who handles product adoption, but the revenue number is yours to own.
Key responsibilities include:
- Owning the revenue number for a strategic account portfolio, including renewals, upsells, cross-sells, and net revenue retention targets
- Running and closing complex, multi-stakeholder negotiations covering renewal terms, premium package upsells, and multi-year contracts
- Hunting for expansion within your existing book using usage and health signals to identify opportunities before customers request them
- Building compelling pitches that position services and premium packages as revenue-driving investments
- Maintaining accurate, defensible pipeline and renewal forecasting that leadership can rely on for business planning
- Setting the standard for the team by developing deal strategies and negotiation playbooks that become team best practices
- Working cross-functionally with Sales, Support, Product, and Marketing to remove blockers and accelerate deal closure
- Representing the customer's voice in pricing and packaging discussions to close larger deals
The role operates on a hybrid model with office collaboration on Tuesdays, Wednesdays, and Thursdays, with flexibility to work from home on Mondays and Fridays.
Requirements:
- 5+ years carrying a quota in Account Management, Renewals, or commercial Customer Success roles in SaaS, with a proven track record of hitting or exceeding quota
- Demonstrated success running complex, multi-stakeholder negotiations and closing multi-year contracts
- Track record of positioning and selling services or premium packages as integral parts of deals
- Strong data skills—ability to use usage and health signals to build business cases and prioritize accounts
- Negotiation instincts and relationship-building skills to maintain customer relationships while pushing for better commercial terms
- Process-driven mindset with ability to build systems and playbooks to manage a larger book without losing deal momentum
- Comfort partnering with Customer Success Managers, Solutions Architects, and technical teams while maintaining clear ownership of commercial outcomes
- Fluency with AI tools and a bias toward using them to work faster, think more strategically, and automate repetitive tasks
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
