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Front is a customer operations platform for B2B companies, used by over 9,000 organizations including Uber Freight, Navan, and Stripe. The platform keeps teams, tools, and customer conversations synchronized, enabling companies to scale without losing connection on complex B2B relationships.
As a Senior Account Manager, you will own a portfolio of Front's largest and most strategic accounts, responsible for driving revenue through renewals, upsells, cross-sells, and net revenue retention. This is a quota-carrying role where you act as the primary commercial owner for your territory.
Key responsibilities include:
- Owning the revenue number for a strategic account portfolio, with quota accountability for renewals, upsells, cross-sells, and net revenue retention
- Running and closing complex, multi-stakeholder negotiations covering renewal terms, premium package upsells, and multi-year contracts
- Hunting for expansion opportunities within your existing book using usage and health signals from your Customer Success Manager partner
- Building compelling pitches that position services and premium packages as revenue-driving solutions
- Maintaining accurate, defensible pipeline and renewal forecasting that leadership can rely on for business planning
- Setting the standard for the team through your deal strategy and negotiation playbook
- Working cross-functionally with Sales, Support, Product, and Marketing to remove blockers and accelerate deal closure
- Representing the customer's voice in pricing and packaging conversations to close larger deals
You will be paired with a Customer Success Manager who manages product adoption and health, but the commercial outcome is your responsibility. This role is designed for someone who treats every account as a pipeline of opportunity and wants autonomy to run their territory as a business.
Front operates on a hybrid model with office collaboration on Tuesdays, Wednesdays, and Thursdays, with flexibility to work from home on Mondays and Fridays.
Requirements:
- 5+ years carrying a quota in Account Management, Renewals, or commercial Customer Success roles in SaaS, with a track record of hitting or beating quota
- Proven ability to run complex, multi-stakeholder negotiations and close multi-year contracts
- Track record of positioning and selling services or premium packages as integral parts of deals
- Strong data skills—ability to use usage and health signals to build business cases and identify high-priority accounts
- Negotiation instincts and relationship-building skills to maintain customer relationships while pushing for better terms
- Process-driven mindset with ability to build systems and playbooks to manage a larger book without losing deals
- Comfort partnering with Customer Success Managers, Solutions Architects, and technical teams while maintaining clear ownership of commercial outcomes
- Fluency with AI tools and a bias toward using them to move faster, think more strategically, and automate repetitive work
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
