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Salary: USD 87,000 - 100,000 / annual
Digible, founded in 2017, provides sophisticated digital marketing solutions and a predictive analytics platform (Fiona) to the multifamily industry. The company is privately owned and operates with a focus on authenticity, curiosity, focus, humility, and happiness as core values.
The Senior Account Manager will manage the agency's most strategically complex client relationships, characterized by higher MRR/ARR and requiring senior-level strategic guidance. You will own a portfolio of 5–8 clients or one Enterprise Account spanning 110–130 properties, managing the strategic direction and performance of all digital aspects of clients' campaigns, including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and Native advertising.
Key responsibilities include:
**Client Strategy, Retention & Expansion:** Serve as the primary strategic point of contact for assigned clients, owning relationship health and direction. Lead Quarterly Business Outlooks (QBOs) delivering in-depth market and portfolio analyses with data-backed expansion recommendations. Own both retention and expansion across the portfolio, proactively aligning solutions to client goals to drive measurable revenue growth. Oversee advanced, cross-channel digital marketing strategy and utilize Account Coordinators to execute level 1 tasks. Sustain a monthly retention rate of 96%+ and client response time under 5 hours.
**Department Leadership & Initiatives:** Lead departmental initiatives end-to-end, scoping work, setting milestones, driving accountability, and owning outcomes. Identify and implement technology (including AI) to drive process improvements that strengthen scalability and efficiency. Contribute to company-level initiatives fueling long-term growth. Develop case studies and success stories that reinforce client investment and elevate Digible's market presence.
**People Development & Mentorship:** Provide structured mentorship to Account Managers and Coordinators through regular check-ins and feedback. Set and reinforce best practices across the team, acting as a standard-setter who makes successful approaches reusable.
**Product & Platform:** Support product demos and client onboarding to drive platform adoption. Partner with Product and Development teams to translate client needs into feature enhancements. Surface and troubleshoot platform issues. Provide input on product functionality, user experience, and UI improvements based on client feedback.
Success will be measured by: retention ≥96%, CSAT ≥85%, response time SLA <5 hours, 100% report accuracy, 100% QBO completion quarterly, ≥1 expansion recommendation per quarter, mentorship of ≥2 AMs/Coordinators, and YoY revenue growth by client.
**Requirements:**
- 6+ years in a client-facing role with proven track record of managing high-volume portfolios
- 5+ years of digital marketing experience including paid search, paid social, display, and geofencing
- Experience working in a fast-paced agency environment
- Proven success in delivering measurable growth for client portfolios
- Strong leadership and mentorship skills with demonstrated ability to develop others
- Demonstrated success leading Quarterly Business Reviews or equivalent executive-level client presentations
- Experience leading projects or initiatives from initiation through completion
- Multifamily, Senior Living, or Student Housing experience is a plus
