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Canva is seeking a customer-focused Inside Sales Specialist to join its growing team in Manila. In this role, you will engage with inbound prospects who have expressed interest in Canva's products and services, leveraging your sales expertise to understand their needs, demonstrate value, and guide them through the purchasing process.
Key responsibilities include:
- Respond promptly and professionally to inbound inquiries via phone, email, and chat from potential customers interested in Canva's products and services
- Build rapport with prospects by actively listening to their needs, understanding their design challenges, and providing tailored solutions
- Educate customers on the features, benefits, and value propositions of Canva's subscription plans and premium offerings
- Conduct product demonstrations and presentations to showcase Canva's capabilities and help prospects envision how the platform can meet their design needs
- Provide accurate pricing information, negotiate terms, and close sales transactions to achieve monthly and quarterly revenue targets
- Maintain accurate records of customer interactions, sales activities, and pipeline management using CRM software
- Collaborate with cross-functional teams including Marketing, Customer Success, and Product Development to continuously improve sales processes and drive customer satisfaction
- Stay updated on industry trends, competitor offerings, and market dynamics to effectively position Canva's products in the marketplace
Canva's Inside Sales team plays a key role in engaging potential business customers to drive sales and expand Canva's presence within organizations. The team assesses and qualifies leads, engages with prospects through various channels, and manages the sales process from initial contact to deal closure. You will collaborate with Sales Enablement, Legal, and Customer Success teams, and assist customers with special requirements.
The company offers a competitive salary with attractive commission structure and performance-based incentives, equity packages, inclusive parental leave, an annual Vibe & Thrive allowance for wellbeing and office setup, and flexible leave options. The flagship campus is in Sydney, Australia, with a buzzing office in Manila. Whether your role requires you in the office, at home, or a bit of both, Canva has created an environment that empowers you to thrive. Interviews are conducted virtually.
REQUIREMENTS:
- Proven track record of success in inbound sales, ideally within a technology, SaaS, or digital marketing environment
- Strong ability to communicate complex concepts clearly and persuasively, with strong interpersonal skills to build meaningful relationships across diverse customer segments
- Self-motivated and results-driven, always striving to exceed sales targets and drive revenue growth
- Tech-savvy with proficiency in CRM software (e.g., Salesforce) and other sales productivity tools such as Gong, Outreach, and LinkedIn Navigator
- Ability to thrive in fast-paced, high-pressure environments, demonstrating adaptability and resilience
- Fluency in English is essential; proficiency in additional languages is a plus
- Open to working a flexible, shifting schedule based on business needs
