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Salary: GBP 26,000 - 0 / annual
Motorway is the UK's fastest-growing used car marketplace, connecting private car sellers with verified dealers nationwide through an online-only platform. Founded in 2017 and backed by leading technology investors with £143 million in Series C funding, the company is redefining how people sell cars.
As a Seller Support Specialist on the Customer Experience team, you'll be the primary point of contact for car sellers and dealers, guiding them through Motorway's cutting-edge platform. This is not a traditional call center role—you'll use AI-powered tools and modern CRM systems to deliver seamless, efficient support while solving real problems for customers.
Key responsibilities include:
- Building genuine connections with car sellers and dealers through phone, email, and chat
- Answering questions and building trust to guide customers through the car selling process
- Using initiative and problem-solving skills to tackle challenges creatively
- Mastering CRM systems to ensure data accuracy and operational efficiency
- Championing the customer perspective and continuously improving their experience
You'll thrive in this role if you genuinely enjoy helping people, communicate naturally across multiple channels, are detail-oriented, learn quickly, and work well collaboratively. The position offers standard shifts (8:45am–5:30pm) with flexibility to work from home one day per week, providing genuine work-life balance.
Motorway offers competitive compensation (£26,000 base plus commission), stock options, pension contributions, comprehensive health insurance, enhanced parental leave (26 weeks full pay for maternity/adoption), EV leasing, cycle-to-work scheme, and a sea-front office location with regular social events and wellness perks.
