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Salary: USD 105,000 - 115,000 / annual
Tungsten Automation is seeking a Salesforce Administrator with strong data operations expertise to join their growing team. This is a hands-on role supporting the Salesforce platform and driving operational excellence across the organization.
Key responsibilities include Salesforce administration tasks such as managing user roles, permissions, profiles, and security settings; responding to support tickets and admin requests; evaluating and implementing functionality requests; and ensuring data integrity and compliance. You will collaborate closely with the Data Operations Lead to manage critical processes related to quotes, orders, and assets, including data audits, cleanup, and maintenance.
You will develop and maintain reports and dashboards to support data-driven decision-making across teams, and document processes, workflows, and configurations to ensure knowledge sharing. The role emphasizes leveraging generative AI and automation tools to enhance business processes, analyze trends, and improve experiences.
Required qualifications include 3+ years of Salesforce administration or related experience, hands-on expertise with Salesforce declarative tools (reports, dashboards, workflows, validation rules), ability to translate business processes into system configurations, and strong cross-functional collaboration skills. Salesforce Administrator Certification or progress toward it is required. Experience with AI tools for data analysis, workflow design, and process optimization is essential, including ability to evaluate AI outputs for accuracy and bias, design prompts, and understand responsible AI ethics and data governance.
Preferred experience includes data operations (quotes, orders, asset management), Salesforce reporting and dashboard optimization, data migration and integration tools, and knowledge of Salesforce security and data governance best practices.
Tungsten Automation's TotalAgility platform combines RPA, cognitive capture, process orchestration, mobility, and analytics to help organizations transform information-intensive processes, reduce manual work, and improve customer engagement.
