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Twilio is seeking a Sales Support Specialist to join the Strategic Sales team in a fully remote role based in the United Kingdom. This position serves as the operational backbone of the sales organization, acting as the critical liaison between Account Executives and internal cross-functional teams.
Key responsibilities include:
- Serving as an internal liaison for creating and submitting requests across Billing, Deal Strategy, Legal, and Security functions, tracking them through resolution
- Coordinating with internal stakeholders (Deal Desk, Contracts, Legal, Pre-Sales, Security) to ensure smooth sales processes and accurate documentation
- Building and optimizing pricing and deal workflows
- Preparing pricing structures and deal configurations using internal pricing tools
- Managing order form creation, amendments, and execution with client stakeholder engagement
- Overseeing quote creation through CPQ workflows and converting them into customer-facing documents
- Conducting account research and preparation for sales meetings (approximately 10% of time)
- Maintaining team-level trackers for cross-functional challenges and actively resolving them with regional and frontline leadership
Required qualifications:
- 2+ years of experience in sales operations, Deal Desk, or customer success/account management
- Proficiency with Google Sheets and Excel
- Experience working within Salesforce CRM
- Results-driven, detail-oriented mindset with collaborative approach and problem-solving focus
- Understanding of enterprise organizational functions and how businesses operate
- Ability to advocate for customers internally with cross-functional stakeholders
- Exceptional attention to detail in written and verbal communications
- Strong organizational skills and operational excellence in spreadsheets, documents, and presentations
- Ability to prioritize and multitask effectively
- Bachelor's degree or equivalent professional experience
- Knowledge of CPaaS and telecom is a plus
Desired: Experience with Tableau or Looker.
About Twilio
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