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Cohere Health is seeking a Business Development & Sales Operations Analyst to support the Growth organization at the intersection of business development, sales operations, data analysis, market intelligence, and process improvement.
You will be a hands-on analyst who turns information into actionable insights for Sales and Growth leadership. The role combines account and market research, CRM data management, reporting and analytics, and operational process improvement.
Key Responsibilities:
Account & Market Research: Conduct research on health plans, prospects, key executives, organizational structures, and market developments. Research and map key stakeholders and buying committees within target accounts. Monitor company news, earnings, leadership changes, and partnerships relevant to Sales and Growth. Use AI and research tools to gather and synthesize information efficiently. Research and track competitor use in target accounts. Package insights into concise, actionable outputs for Sales, Solutions, Marketing, and leadership.
Data & CRM Management: Maintain high-quality account, contact, opportunity, and sales data. Research, validate, enrich, and clean CRM data. Support data governance and ensure consistent use of sales processes and CRM standards.
Reporting, Analytics & Business Insights: Analyze sales pipeline, activity, funnel performance, account engagement, and key business development metrics. Build and maintain Salesforce reports and dashboards providing actionable insights to leadership. Monitor trends, identify gaps and opportunities, and translate data into recommendations. Support analysis of BDR performance, meeting generation, opportunity conversion, and pipeline contribution. Conduct account and territory analysis to prioritize prospects and focus sales resources. Develop recurring KPI reports and support Quarterly Business Reviews and executive reporting. Perform ad hoc analyses using Salesforce, Google Sheets, Excel, and other tools.
Sales Operations & Process Improvement: Support day-to-day Sales Operations activities and cross-functional initiatives. Identify opportunities to streamline processes, eliminate manual work, and improve sales productivity. Support workflow improvements, automation, and implementation of new processes and tools. Partner with Sales, Marketing, Solutions, and other teams to gather requirements and deliver operational solutions.
AI, Automation & Productivity: Leverage AI tools such as CohereGPT and Claude to improve research, analysis, reporting, and productivity. Identify opportunities to automate repetitive research, reporting, and operational processes. Experiment with emerging AI capabilities and help develop scalable workflows that improve team efficiency.
Growth & Business Development Support: Support BDR, Sales, Marketing, and Solutions teams with account research, prospect identification, contact research, and account prioritization. Assist with event and conference research, target-account development, and prospecting initiatives. Maintain accurate prospect and account information and support effective handoffs between Business Development and Sales.
ISMS Roles and Responsibilities: Fair understanding of Information Security practices. Align to organization policies and procedures. Stay updated with ISMS roles as assigned by department/process heads.
About Cohere Health: Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care. The company has been recognized on TIME's World Top HealthTech Companies 2025 list, the 2025 Inc. 5000 list, and in the Gartner Hype Cycle for U.S. Healthcare Payers.
Requirements:
- 2–4 years of experience in Sales Operations, Business Operations, Business Development, Revenue Operations, Analytics, or a related analytical role
- Strong experience working with Salesforce, including data management, reporting, and dashboards
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Experience in healthcare, healthcare technology, or SaaS, working with health plans
- Advanced Excel/Google Sheets skills and experience working with data from multiple sources
- Strong research skills and the ability to quickly learn and synthesize information about companies, markets, and industries
- Excellent written and verbal communication skills, with the ability to present findings clearly to both technical and non-technical stakeholders
- Highly organized with exceptional attention to detail and the ability to manage multiple priorities
- Demonstrated ability to use AI tools to improve research, analysis, productivity, or business processes
- Self-motivated, curious, and comfortable working independently in a fast-paced environment
Nice-to-Haves:
- Salesforce Administrator experience
- Experience with sales intelligence/prospecting platforms such as ZoomInfo, LinkedIn Sales Navigator, or similar tools
- Experience with Tableau, Looker, Power BI, or another business intelligence platform
- Experience with SQL or querying data from business systems
- Familiarity with HubSpot or other Go-to-Market technologies
