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Dialpad is an AI platform for customer experience that helps organizations resolve customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, enabling organizations to understand customers better, deliver superior experiences, and increase operational efficiency.
As a Sales Representative II for Small Business (SB), you will be responsible for acquiring new customers and driving revenue growth within the small business segment. Your primary focus will be on converting leads into opportunities and closing deals while maintaining team revenue targets. You'll serve as the first point of contact for prospective customers, actively listening to their needs, understanding their challenges, and clearly articulating how Dialpad's unique solution addresses those pain points.
Key responsibilities include owning the full sales cycle from initial interest through closed-won deals, delivering a high-touch customer experience that sets them up for long-term success, and partnering with cross-functional teams including Billing, Support, Marketing, and other sales teams to optimize the customer experience. You'll research and stay current with product changes and improvements that benefit your customers.
This role reports to the Manager of SB Sales and is based in the Pasig City, Metro Manila office. The SB Sales team is a critical part of Dialpad's broader Sales organization and plays a key role in growing and retaining the small business customer base. You'll need strong problem-solving skills, genuine empathy for customer challenges, and the ability to guide customers through their initial setup and onboarding journey. The ideal candidate embodies Dialpad's core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
