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ServiceNow is seeking a Sales Operations & Enablement Lead to drive training, process excellence, and operational best practices within the Sales Operations organization. This role combines individual contributor expertise with people leadership responsibilities.
Key Responsibilities:
- Lead training and enablement initiatives for new Sales Operations Specialists, collaborating on curriculum design and new hire onboarding programs
- Serve as Subject Matter Expert for Sales Operations processes and procedures, creating and maintaining comprehensive process/training documentation
- Become a CPQ (Configure Price Quote) and CLM (Contract Lifecycle Management) expert, actively participating in release cycles including requirement identification, user acceptance testing, and SOP documentation
- Partner with cross-functional stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices
- Lead enablement projects and provide first-line support to the sales operations team on training, onboarding, and systems issues
- Drive continuous improvement of processes and systems through analytical problem-solving and conflict resolution
This is a hybrid role based in West Palm Beach, Florida. You will work in a fast-paced environment managing multiple priorities while supporting a distributed team.
Requirements:
- 3–5 years of proven Sales Operations experience in a software sales organization
- Experience with CRM, CPQ, and CLM systems
- Previous experience in Training & Enablement
- Proficiency in PowerPoint, Word, and Excel
- Strong analytical, problem-solving, and organizational skills with excellent attention to detail
- Excellent interpersonal, written, and verbal communication abilities
- Ability to work in an aggressive, fast-paced environment managing multiple priorities
- Team player with positive attitude and strong listening skills
