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Fudo is a fast-growing restaurant management software and mobile application platform serving thousands of restaurants across Latin America. The company is a leader in Chile and Argentina with accelerating growth in Mexico, Colombia, and Brazil. The platform combines hospitality industry expertise with technology to help restaurant entrepreneurs streamline operations and improve service delivery.
You will join the sales and customer success team focused on Tu Delivery, Fudo's delivery management product. Your role bridges sales and onboarding, combining new customer acquisition with post-sale implementation and activation.
Key Responsibilities:
- Upsell Tu Delivery to existing Fudo customers, identifying high-conversion accounts
- Generate and qualify new leads through outbound prospecting
- Conduct commercial conversations and close sales, creating a "wow moment" in the sales process
- Execute post-sale configuration: integrate checkout systems, negotiate delivery fees, coordinate logistics integration if needed, and set up sales agents and promotional campaigns
- Guide customers through activation: review social media listings, verify WhatsApp Business automation, provide go-to-market ideas, and minimize time-to-first-sale
- Execute Tu Delivery promotional campaigns, qualify prospect interest, and maintain pipeline records
You will work directly with restaurant owners and operators, combining consultative selling with hands-on implementation support. Success requires balancing new customer acquisition with ensuring existing customers achieve rapid, successful activation.
Requirements:
- Degree or advanced coursework in Business Administration, Marketing, Commerce, or related field
- Prior experience in sales roles and/or onboarding/customer success functions
- Experience in gastronomy, retail, or e-commerce (valued)
- Proficiency with CRM platforms and pipeline management tools
- Knowledge of social media and WhatsApp Business (automated messaging)
- Understanding of commercial negotiation (fees, rates)
- Proficiency in Microsoft Office or Google Workspace
- Knowledge of e-commerce, delivery, or logistics (valued)
