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Flow is reimagining residential and commercial living through a brand, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. The company prioritizes creating vibrant, human-centered communities where residents experience genuine connection and value.
The Sales Manager (Leasing) will lead a team of leasing specialists to execute Flow's leasing strategy and maximize residential rental income. This role reports directly to the Regional Leasing Manager and owns both team performance and property-level leasing results.
Key responsibilities include:
**Team Leadership & Development**: Manage leasing specialists with clear performance expectations, regular one-on-ones, coaching, and hands-on training. Establish individual and team goals, create action plans to address gaps, and build a culture of accountability and continuous learning. Lead recruiting, onboarding, and retention efforts for a diverse, high-performing team.
**Leasing & Sales Performance**: Execute the property's leasing strategy aligned with occupancy, revenue, and performance goals. Monitor key metrics, respond to and follow up on leads in a timely manner, and actively participate in tours and prospect interactions. Conduct local market and competitive research to inform rental rates and concessions. Establish relationships with major corporations and community partners to generate opportunities.
**Resident Experience**: Serve as a key contact throughout the leasing journey—from prospects through renewals, move-ins, and move-outs. Address concerns and escalations, build strong relationships, and support retention efforts. Ensure the leasing experience reflects Flow's standards and culture.
**Operations**: Maintain accurate records of leasing activity, executed leases, and prospect interactions. Ensure units and tour routes are tour-ready. Identify and communicate maintenance, safety, and liability concerns. Prepare leasing reports and communicate performance insights to leadership.
**Requirements**:
- 3+ years of experience in leasing, sales, multifamily, residential real estate, hospitality, retail, or related customer-facing industry, with team leadership or management experience
- Demonstrated ability to coach, develop, and motivate teams while driving performance against business goals
- Strong understanding of sales, leasing, customer experience, and performance management
- Experience in Class A multifamily, high-rise, luxury residential, hospitality, or high-touch customer experience environments preferred
- Strong verbal and written communication skills with ability to build trust
- Highly organized, accountable, and comfortable in fast-paced, changing environments
- Strong judgment and problem-solving skills
- Proficiency with Google Workspace and Microsoft Office
- Ability to work flexible schedule including evenings, weekends, and holidays
- Spanish language skills are a plus
