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Bellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. We're hiring a Sales Manager to own the day-to-day performance of our sales team.
You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence.
Key responsibilities include:
- Manage and coach the remote/offshore sales team handling inbound leads and outbound follow-up
- Determine the right number and structure of agents needed to meet performance standards, adjusting team size as volume and goals change
- Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
- Set and enforce outreach cadence and follow-up discipline across CRM and calling/texting platforms, hitting fast lead-response SLAs
- Run daily quality monitoring — review calls and texts, coach agents 1:1, and turn observations into concrete script and process improvements
- Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
- Track and report team performance and funnel conversion metrics, flagging opportunities and risks
- Partner with marketing and product on lead quality and friction points in the web booking flow
You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine and determine the right team size and structure needed to hit performance standards.
