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Sierra is a leading platform for customer-facing AI agents, serving major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with growing offices across North America, Europe, and Asia. Founded by Bret Taylor (former Salesforce co-CEO and Facebook CTO) and Clay Bavor (former Google Labs leader), Sierra is transforming how enterprises serve customers through AI.
In this role, you will manage and mentor a team of Sales Engineers across the Asia-Pacific region (Southeast Asia, Australia & New Zealand, Korea, and Japan). You will report to the Head of Sales Engineering and be responsible for building and scaling the Sales Engineering function across these markets.
Key responsibilities include:
- Team leadership: Manage, mentor, and onboard Sales Engineers; establish KPIs and monitor performance against goals
- GTM technical expertise: Design and demo Sierra's AI Agent product, provide technical solutions to customer needs, and answer technical questions
- Cross-functional collaboration: Work with Sales, Product, and Agent Engineering teams to drive GTM strategy and improve products through customer feedback
- Customer leadership: Engage in early-stage customer conversations to understand and anticipate needs
- Partnership building: Strengthen alignment between Sales Engineering and Sales teams to ensure seamless customer engagement and efficient handoffs
- Regional expansion: Adapt Sierra's technical sales motion to each market's unique customers, languages, and buying processes; partner with regional Sales leaders to grow presence
You will be a technical leader and GTM expert who can both demo complex AI solutions and guide strategic customer relationships with executives and technical stakeholders.
REQUIREMENTS:
- 6+ years managing a team of Sales Engineers or Solutions Engineers
- Demonstrated experience in demo building, presenting, and working with customers in GTM functions
- Proven track record in relationship-building with potential customers, including executives and technical leaders
- Experience leading sales processes with Enterprise customers
- Track record of deploying and leading Sales Engineering or Solutions Engineering teams across APJ markets (Southeast Asia, ANZ, Korea, Japan)
- Ability to connect prospect business problems to Sierra's solutions and explain them to both technical and non-technical audiences
- Bachelor's degree or above (bonus if in Computer Science or related field, or equivalent professional experience)
