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BigPanda is seeking a Sales Engineer to support enterprise sales efforts across Latin America and the Eastern US. This is a remote, full-time pre-sales role focused on driving business opportunities and ensuring customers derive maximum value from BigPanda's agentic automation platform for IT operations.
You will lead potential customers toward business outcomes achievable with the BigPanda platform, delivering compelling product demonstrations in English, Spanish, and Portuguese. You'll manage proof-of-value projects end-to-end, showing how solutions address customer challenges. Additional responsibilities include promoting solutions at field events (conferences, seminars, trade shows), staying current with BigPanda's solutions and industry trends including AI advances, collaborating with sales partners to assess and advance opportunities, and working cross-functionally with product management, engineering, customer success, and marketing teams.
The role requires up to 50% travel. You should demonstrate genuine passion for sales engineering and customer engagement, with strong presentation skills including live product demos and technical deep-dive sessions.
BigPanda delivers agentic automation for IT operations, enabling enterprise IT to transform manual and reactive processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. The company serves the world's most trusted brands and maintains a remote-first, values-based culture with comprehensive benefits including competitive equity, generous PTO (approximately 25 days annually), eight paid holidays, comprehensive health coverage, pension scheme, parental leave, family planning benefits, financial planning services, learning and development budget, and flexible work arrangements with work-from-home stipend.
REQUIREMENTS:
- Fluency (written and verbal) in Spanish, Portuguese, and English
- Minimum 3–5 years of experience with enterprise monitoring and event management solutions in large-scale environments
- Minimum 1–2 years of sales engineering experience with a SaaS or traditional software vendor with demonstrated success
- Hands-on experience using AI tools in daily work and ability to explain how AI changes IT operations teams' workflows
- Ability to work in fast-paced environment, juggling multiple tasks and constituents while maintaining business and customer success focus
- Broad general knowledge of enterprise monitoring and event management tools landscape (e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring, AWS CloudWatch)
- Broad general knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure, with understanding of monitoring in dynamic public cloud environments
- Strong presentation skills that engage audiences and inspire confidence, including live product demos and technical deep-dive sessions; strong teaching ability
- Comfortable navigating and troubleshooting Linux and Windows server OS issues, network and firewall problems, web and application server problems, database issues, virtualization or cloud infrastructure problems
- Comfortable working with scripting languages such as Python and JavaScript; familiar with complex web application architectures and associated technologies (messaging environments, databases)
PREFERRED SKILLS:
- Experience in start-ups or early-stage companies
- Experience integrating ITSM tools (ServiceNow, Jira, Remedy) with monitoring tools
- Experience using AI tools such as Claude
- Experience selling software that utilizes AI
