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AlphaSense is seeking a Sales Enablement Lead for Customer & Product Support (Global) to own enablement strategy and execution for customer-facing teams worldwide. The role combines three core mandates: (1) designing and owning end-to-end onboarding and continuous development of the global Customer & Product Support teams, building product fluency around complex offerings including APIs, Financial Data, and Connectors; (2) partnering with the Product Enablement lead to translate new product releases into field-ready enablement for the broader Revenue organization, managing multiple launches with project management rigor; and (3) owning security, infosec, and integration enablement across the organization, translating compliance requirements and data security concepts into accessible playbooks that equip revenue-facing teams to engage confidently with IT and AI buyer personas.
Key responsibilities include designing structured onboarding paths and training tracks for Support teams; defining escalation workflows and troubleshooting best practices; building internal product knowledge bases and playbooks; coaching reps on real-world application of product knowledge; tracking knowledge gaps through assessments and performance metrics; and continuously iterating to improve time-to-ramp. You will work cross-functionally with Product, Engineering, PMM, Security teams, and App Specialists to ensure revenue teams are prepared to bring new capabilities to market and confidently navigate complex customer conversations.
AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company was founded in 2011, is headquartered in New York City, and has 2,000+ employees across offices in the US, UK, Finland, India, Singapore, Canada, and Ireland.
Requirements:
- Technically curious problem-solver who translates complex products into practical enablement
- Clear communicator who makes intricate technical concepts accessible to varied audiences (IT, security, AI buyer personas)
- Organized program builder capable of designing structured onboarding, managing multiple training tracks, and refining programs based on feedback and metrics
- Collaborative cross-functional partner able to manage multiple workstreams and stakeholders simultaneously
- Confident facilitator who energizes new hires and levels up tenured team members
- Data-driven thinker who measures impact and iterates
- Coach and mentor who thrives on helping others build deep product understanding and technical troubleshooting capabilities
