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Airwallex is an AI-native financial operating system serving over 675,000 businesses globally, including McLaren Racing, Qantas, SHEIN, and TikTok. The company provides regulated financial infrastructure for global payments and commerce, operating across North America, Europe, the Middle East, and Asia-Pacific with 2,300+ employees across 27 offices.
The SME & Growth Business team is seeking a hybrid Sales Development and Customer Success Representative focused on the Taiwan market. This role combines new customer acquisition with existing customer support, making it ideal for someone who enjoys both prospecting and customer success.
Key responsibilities include:
- Prospecting and qualifying Taiwan-based SMEs through multiple outreach channels (calls, emails, social media, chat)
- Identifying customer needs and articulating Airwallex's value proposition to move prospects toward demos or sales conversations
- Managing lead follow-up, CRM hygiene, activity tracking, and pipeline reporting
- Supporting a portfolio of SME customers by building relationships and helping them adopt Airwallex products
- Identifying activation, retention, cross-sell, and upsell opportunities based on customer conversations and product usage signals
- Proactively resolving customer blockers, flagging at-risk accounts, and partnering with internal teams to improve outcomes
- Sharing prospect and customer feedback to improve strategy and processes
You are a self-starter comfortable in fast-paced, high-growth environments with strong communication skills and a commercially minded approach. You are resilient, adaptable, process-driven, and results-oriented with ownership mentality. You have strong verbal and written communication in English and Mandarin to support Taiwan customers.
Requirements:
- Strong motivation and self-starting ability in fast-paced environments
- Natural communicator with ability to build trust and ask thoughtful questions
- Commercially minded with ability to identify customer needs and support revenue growth
- Resilient and adaptable to changing market conditions
- Process-driven with interest in scalable ways of working
- Strong relationship-building and cross-functional collaboration skills
- Results-oriented mindset with ownership and curiosity to achieve KPIs
- Fluent verbal and written communication in English and Mandarin
- Comfortable with software tools and CRM systems
- Strong interest in fintech, payments, financial services, or SME growth
Preferred Qualifications:
- Prior experience in SDR, BDR, customer success, account management, or hybrid commercial roles
- Experience in start-ups, fintech, e-commerce, travel, mobile gaming, software, or digitally native businesses
- Familiarity with CRM tools and data-driven approach to managing leads and portfolios
- Experience supporting customer onboarding, activation, adoption, retention, cross-sell, or upsell
- Track record of top performance in sales or customer-facing roles
- Understanding of Taiwan SMEs, cross-border commerce, international payments, or digital business models
