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Salary: USD 80,750 - 83,650 / annual
Grafana Labs is seeking a Sales Development Representative (SDR) to join their fully remote, globally distributed team. The company operates Grafana Cloud, a managed observability platform trusted by over 10,000 organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. This role balances reactive and proactive work, responding to inbound inquiries while conducting outreach to target accounts.
You will help users and prospects navigate their Grafana journey by engaging with them to provide appropriate resources and guidance. Working closely with the Sales Team, you will identify new business opportunities and build pipeline for the company's revenue goals. You will develop valuable, transferable skills while contributing to Grafana Labs' community and business objectives.
Key responsibilities include: building and maintaining knowledge of Grafana's technology, competitors, open source ecosystem, and industry trends; following up on inbound leads effectively; using multi-channel outreach (email, social, calling) to engage new leads within target accounts; leveraging Salesforce and Grafana dashboards for lead and account management; using research and data to customize outreach via email and LinkedIn; driving discovery conversations to understand user needs and communicate how Grafana can help; consistently meeting new business opportunity and pipeline targets; and collaborating with cross-functional teams including marketing and sales.
The role requires balancing research and detective work to craft thoughtful, value-add messaging with confidence in driving business conversations over the phone. You will use AI as a tool to improve productivity. This is a fast-paced, demanding environment within a sustainably growing company with team members from 15+ countries.
Grafana Labs is a 100% remote company with 40+ countries represented. The culture emphasizes transparency, autonomy, trust, open-source legacy, and collaborative innovation. The company is backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.
REQUIREMENTS:
- Located in NORAM (North America)
- Open to feedback and coaching, always seeking improvement
- Clear and concise written and verbal communication skills
- Excellent organizational skills with ability to prioritize multiple tasks and demands
- Willingness to take on any task—small or large—with focus on quality
- Resourceful and proactive in constantly evolving environment
- Driven by purpose and team-first attitude
- Curious and passionate about technology
Bonus qualifications: prior sales development or related experience; familiarity with observability, monitoring, or developer tools; experience with Salesforce or similar CRM platforms.
