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Salary: USD 80,750 - 83,650 / annual
Grafana Labs is seeking a Sales Development Representative to join their fully remote, globally distributed team. The company operates Grafana Cloud, a managed observability platform trusted by over 10,000 organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. Built on open source and open standards, Grafana Cloud combines AI with observability to provide unified visibility across disparate data sources.
In this role, you will balance reactive and proactive work: responding to inbound inquiries while also outreaching to target accounts. Your core missions are threefold: help users and prospects navigate their Grafana journey by engaging and providing appropriate resources; partner with the Sales Team to identify new business opportunities and connect with influential decision-makers; and develop valuable, transferable skills to advance your career.
You will research prospects and craft thoughtful, value-add messaging using a multi-channel approach (email, social, phone). You'll use Salesforce and Grafana dashboards for lead and account management, drive discovery conversations to understand customer needs, and consistently meet new business opportunity and pipeline targets. Collaboration with cross-functional teams including marketing and sales is essential.
Key responsibilities include building and maintaining knowledge of Grafana's technology, competitors, open source ecosystem, and industry trends; following up on inbound leads effectively; using research and data to prioritize and customize outreach; and leveraging AI tools to improve productivity. This is a fast-paced, demanding role in a high-growth environment where you'll work alongside teammates from 15+ countries.
Grafana Labs is a 100% remote company backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. The culture emphasizes transparency, autonomy, trust, open-source values, and career development with approachable leadership and in-person onboarding.
Requirements:
- Located in NORAM (North America)
- Open to feedback and coaching, always seeking improvement
- Clear and concise written and verbal communication skills
- Excellent organizational skills and ability to prioritize multiple tasks
- Willingness to take on tasks of any size with focus on quality
- Resourceful and proactive in a constantly evolving environment
- Driven by purpose with a team-first attitude
- Technically curious with interest in learning about observability, monitoring, and the open source ecosystem
- Confident and effective on the phone for business conversations
- Ability to use AI as a productivity tool
