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Delight.ai (formerly Sendbird) is an AI-first customer experience platform that has pivoted from being a leading CPaaS provider to building AI agents for enterprise customer service. The company powers conversations for 4,000+ brands, with 7 billion messages flowing through its platform monthly and 300 million monthly active users.
As a Sales Development Representative, you will be responsible for prospecting and building pipeline from scratch, targeting mid-market and enterprise accounts. This is an outbound-focused role where you'll identify key contacts at target accounts, engage prospects across multiple channels (phone, email, LinkedIn), and qualify opportunities for the sales team.
Key responsibilities include:
- Collaborating with marketing and sales teams to build pipeline for mid-market and strategic accounts
- Identifying and researching key decision-makers at target companies
- Engaging prospects through multiple channels with personalized outreach
- Providing relevant content (case studies, screencasts, presentations, event invitations) to add value
- Managing and tracking sales activities in Salesforce
- Working with autonomy in a fast-paced environment to achieve ambitious goals
You should have prior experience in lead generation, sales, or marketing, with a passion for understanding and explaining technology. Experience with AI, SaaS, or digital industries is valued. Proficiency with sales tools (Salesforce, Salesloft, LinkedIn Sales Navigator, LeadIQ, Zoominfo) is required. The role offers an excellent entry point into tech sales with clear progression into closing and leadership roles.
The company offers comprehensive benefits including 100% medical/dental/vision coverage for employees, 20 days PTO plus 13 company holidays, and a $3,500 annual professional development budget.
