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Salary: USD 46,800 - 60,400 / annual
PagerDuty is seeking a Sales Development Representative to join the commercial sales development team, reporting to the Manager of Commercial Sales Development. You will focus on generating new business opportunities through inbound and outbound prospecting activities targeting accounts that fit the ideal customer profile.
Key responsibilities include:
**Value Selling** – Highlight PagerDuty's unique value and benefits to customers, going beyond features and price to emphasize impact and solutions addressing specific customer needs. You will understand stakeholder problems and focus areas, communicate how PagerDuty addresses company priorities, align use cases with appropriate service offerings, and employ solution selling and customer-centric sales methods.
**Sales Effectiveness** – Establish and maintain genuine connections with prospects. Develop a proactive point of view on solutions based on customer pain points, encourage positive conversations between new or potentially new customers and sales teams, and ensure complete customer satisfaction in all interactions.
**Sales Execution** – Ensure work and information are complete and accurate with careful preparation for meetings and outreach. Responsibilities include prospecting via phone and email to senior-level executives across various business lines using scaled techniques and tools, documenting key qualification details including use case and purchase timeframes using the MEDDICC Framework, qualifying inbound and outbound opportunities to support Account Executives, and prioritizing accounts with appropriate outreach efforts.
PagerDuty (NYSE: PD) is the global leader in AI-first digital operations, trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500. The platform orchestrates AI agents and automated workflows with context from over 750 integrations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, and Zoom.
**Requirements:**
- 1-2+ years of strong background in lead generation and prospecting
- 1+ year of experience with common SaaS software tools: Salesforce (SFDC), Outreach/Salesloft, Tableau, and DemandBase/6Sense
**Preferred Qualifications:**
- Proven ability to quickly gain trust with senior leaders, both internal and external
- Highly organized with exceptional follow-up skills
- Passion for cloud technologies
