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Salary: USD 90,000 - 110,000 / annual
Gradient Labs is building an AI customer operations platform purpose-built for financial services. Founded in 2023, the company works with major banks and fintech firms to deploy specialist AI agents that eliminate manual work in customer support and back-office operations. The team includes builders from Google, Braze, Klaviyo, and Zendesk.
As a Sales Development Representative, you will drive pipeline generation across the US financial services sector. Your core responsibilities include:
• Own the top of the sales funnel by converting cold accounts into qualified meetings for Enterprise Account Executives
• Conduct strategic account research to identify and prioritize high-conviction prospects across banking, fintech, lending, and insurance; map stakeholder ecosystems in enterprise deals
• Execute multi-channel prospecting via cold calling, personalized email, and LinkedIn outreach targeting senior buyers at regulated institutions
• Develop and test creative messaging angles; run experiments on sequences and double down on what works
• Leverage AI-powered tools for research, enrichment, sequencing, and signal monitoring to maximize time on high-value interactions
• Serve as the first human touchpoint from Gradient Labs, establishing trust and positioning yourself as an advisor
• Build deep product knowledge and market expertise in financial services and AI-driven customer operations
• Provide field signal feedback to Marketing, Sales, and Product teams to improve targeting, messaging, and conversion
• Develop foundational sales skills—discovery, objection handling, stakeholder mapping—that prepare you for progression to Account Executive
You will work in a fast-moving startup environment with a hybrid model based in New York City, with an expectation to be in the office approximately once per week.
REQUIREMENTS:
• 1–3 years of professional experience
• SDR/BDR experience at a B2B SaaS company is a plus; backgrounds in consulting, banking, finance, or VC are equally valued
• No prior AI or financial services experience required
• Demonstrated ability to set and hit ambitious goals; comfort with repetitive, demanding work
• Strong listening skills, ability to ask insightful questions, and awareness of market trends
• Self-directed initiative balanced with ability to take clear direction and execute
• Openness to daily feedback and continuous improvement
• Track record of raising standards for yourself and those around you
