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Develop Health is using AI to accelerate access to life-saving medications by automating complex healthcare processes like benefit verification and prior authorization. The company has already helped over 2.5 million patients and is scaling rapidly after a major funding round, partnering with major pharmacy benefit managers and payers.
You will manage the calling team that contacts provider offices on behalf of pharmacies when prior authorizations are needed. When a pharmacy sends a prescription requiring prior authorization, your team reaches out by phone to get clinical notes and other required information from the prescriber's office. Speed matters—whether a call happens quickly and gets a response often determines whether a patient starts medication this week or next.
You'll own three core areas: (1) Speed and capacity—ensuring calling tasks are worked while they matter and callbacks are returned same-day; (2) Response rate—tracking reach rates, response rates, and diagnosing call failures to improve scripts and timing; (3) Tooling—working in the calling tool daily and translating observations into prioritized engineering requests.
Responsibilities include hiring, training, coaching, and scheduling callers; making calls yourself especially early on; owning calling metrics (capacity vs. demand, time to first call, callback response time, reach rate, response rate); reporting metrics weekly; developing and testing call scripts for different office types; collaborating with the growth marketing lead on integrated phone and digital outreach; and working with engineering to improve the calling tool.
You don't need healthcare background but must pick up the domain quickly. Startup experience is a strong plus. The role reports to the Head of Provider Growth (currently the CEO).
REQUIREMENTS:
- Managed an outbound calling team (SDR, inside sales, patient access, or similar) with phone as a main channel; experience hiring and coaching callers
- Run a team on numbers: activity, speed to lead, connect rate, conversion; ability to walk through a metric you moved and how
- Strong phone skills; ability to get past front desk and get busy offices to act
- Process building experience: fixed a queue, written a playbook, set up workflow in CRM or dialer, given useful feedback to tool builders
- Quantitative fluency; ability to break a funnel into steps and identify broken ones
- Fast and self-directed; takes direction well then runs with it
BONUS: Phone outreach in healthcare (specialty pharmacy, hub services, revenue cycle, medical office); early hire at high-growth or early-stage startup; experience with AI voice agents or modern dialer tooling.
