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Curriculum Associates is seeking a Senior Analyst for Sales and Service Operations to serve as a highly technical, cross-functional partner embedded across Sales and Service Systems, Sales and Service Analysis (Territory and Planning), Commissions, and Deal Desk functions. This role owns recurring operational and analytical processes while partnering directly with the VP of Sales and Service Operations.
Key responsibilities include:
**Cross-Team Analytical & Operational Support**: Provide analytical and operational support across four functions, taking on delegated tasks and projects to free up leader capacity for strategy. Serve as a flexible analytical resource that shifts across functions based on priorities. Partner with team leaders to identify recurring or time-intensive tasks for transition or automation.
**Direct VP Support**: Partner directly with the VP on data exploration, new reporting, and ad hoc analysis using SQL, Salesforce, and operational systems. Own recurring processes such as the Base Scrub, ensuring timely and accurate completion. Build and maintain dashboards and reports providing visibility into sales, service, and operational performance.
**Commissions Support**: Support the Commissions team with onboarding and administering new commission plans, including setup, calculation logic, and validation. Assist with calculations, data validation, and reporting to ensure accuracy and timely payout. Help automate and streamline commission processes.
**Systems & Salesforce Support**: Support Salesforce operations including pipeline management, data integrity, reporting, and dashboard development. Support territory planning, account segmentation, and annual planning analytics. Perform data investigations, testing, and validation.
**Automation & Process Improvement**: Design, build, and maintain automated workflows using Alteryx, Power Automate, SQL, and related tools. Proactively identify opportunities to replace manual tasks with automated solutions. Apply AI tools to improve analysis and workflow efficiency. Build repeatable, documented processes that scale.
**Required Skills**: Strong SQL proficiency with ability to write and troubleshoot complex queries. Hands-on experience with Alteryx and Power Automate for automation. Strong Power BI skills for building reports and dashboards. Strong Salesforce experience including reporting and data integrity. Demonstrated experience using AI tools. Advanced Excel skills. Naturally curious, self-directed problem solver who proactively identifies root causes and builds solutions. Ability to design and build new, automated, scalable processes. Strong analytical and problem-solving skills with complex datasets. High attention to detail and accuracy. Ability to manage multiple priorities across four distinct functions. Strong written and verbal communication skills. Collaborative and proactive across Sales, Service, Finance, and Business Systems.
**Preferred**: Salesforce certifications validating hands-on proficiency.
