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Fresha is the leading AI-powered operating system for the global beauty and wellness industry. In May 2026, Fresha secured an $80M growth investment from KKR at a $1B valuation, achieving unicorn status with $285M in total funding. The company is already profitable and operates at global scale across Europe, North America, the Middle East, and Asia Pacific, serving 130,000+ beauty and wellness businesses across 120 countries with 1.5+ billion appointments booked.
You will join as a Sales Account Manager reporting directly to the Head of Commercial Japan. This is a quota-carrying, commission-earning role focused on driving revenue growth across a portfolio of SMB partners through upsell, cross-sell, and increased product adoption.
Key responsibilities include:
- Own revenue outcomes by carrying a monthly/quarterly expansion quota and driving consistent account spend growth
- Identify, qualify, and execute upsell and cross-sell opportunities within existing SMB partners to increase product adoption and monetized revenue
- Proactively engage your portfolio using structured outbound cadence (calls, video, face-to-face meetings) to create commercial opportunities
- Analyze account performance and platform usage data to spot growth signals, prioritize accounts, and build targeted action plans
- Run consultative sales conversations linking partner goals to Fresha solutions, handling objections and guiding partners to appropriate products and features
- Retain partners by increasing realized value and addressing early churn risk through adoption, education, and commercial problem-solving
- Build strong relationships with decision-makers and influencers across accounts to drive long-term revenue expansion
This role suits someone who thrives in fast-paced environments, enjoys commercial conversations, operates autonomously, and wants to make visible impact on revenue performance across a large customer base.
REQUIREMENTS:
- 1–2 years of experience in outbound business development and/or quota-carrying account management or sales role
- Demonstrated ability to hit targets and stay motivated by revenue goals and commission outcomes
- Confidence running commercial conversations (pricing, value articulation, negotiation, objection handling)
- Strong organization skills to manage a high-volume portfolio with consistent cadence
- Proactive, self-starter mindset and comfort operating in a changing environment
- Excellent communication and listening skills
- Creative problem-solving with a test-and-learn approach to improving results
PLUS (preferred):
- Experience selling into small businesses
- SaaS or platform experience
- Bilingual fluency or conversational ability in English and Japanese
- Experience within the beauty and wellness industry
