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Fresha is an AI-powered operating system for the global beauty and wellness industry. The company reached unicorn status in May 2026 after securing an $80M growth investment from KKR at a $1B valuation, bringing total funding to $285M. Already profitable, Fresha operates at global scale with 130,000+ beauty and wellness businesses across 120 countries and 1.5+ billion appointments booked.
You will join the Commercial team in Sydney (Kent Street office, near Town Hall and Wynyard stations) as a Sales Account Manager, with a January 2027 start date. This is an office-based role focused on driving revenue growth and expansion within an existing portfolio of SMB partners.
Key responsibilities:
- Own revenue outcomes by carrying a monthly/quarterly expansion quota and driving consistent account spend growth
- Identify, qualify, and execute upsell and cross-sell opportunities to increase product adoption and monetized revenue
- Conduct proactive outbound engagement using structured cadence (calls, video, face-to-face meetings) to create commercial opportunities
- Analyze account performance and platform usage data to spot growth signals, prioritize accounts, and build targeted action plans
- Run consultative sales conversations linking partner goals to Fresha solutions, handling objections and guiding partners to appropriate products
- Retain partners by increasing realized value and addressing early churn risk through adoption, education, and commercial problem-solving
- Build strong relationships with decision-makers and influencers across accounts to drive long-term revenue expansion
- Partner with Sales, Onboarding, and internal teams to remove blockers and accelerate growth
Requirements:
- 1–2 years of experience in outbound business development and/or quota-carrying account management or sales role
- Demonstrated ability to hit targets and stay motivated by revenue goals and commission outcomes
- Confidence running commercial conversations (pricing, value articulation, negotiation, objection handling)
- Strong organization skills to manage a high-volume portfolio with consistent cadence
- Proactive, self-starter mindset and comfort operating in a changing environment
- Experience selling into small businesses is a plus
- SaaS or platform experience is beneficial but not essential if you've sold value and outcomes before
- Creative problem-solving with a test-and-learn approach
Fresha values passion and potential as much as specific skills and encourages applications from enthusiastic candidates eager to learn, even if you don't meet every listed requirement.
