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Salary: USD 132,888 - 166,110 / annual
Brex is an intelligent finance platform enabling companies to spend smarter and move faster across 200+ markets. The platform combines global corporate cards and banking with spend management, bill pay, and travel software, serving tens of thousands of companies including DoorDash, Coinbase, Robinhood, and Zoom.
As an Account Manager II, you will strategically own a book of 100–130 higher-value, complex customers and carry the number for net revenue retention and expansion. You'll operate as a commercial advisor rather than a support contact, multi-threading into economic buyers and finance executives, leading complex multi-product negotiations, and structuring deals that hold up over multiple years.
Approximately 70% of your time goes to commercial execution and growth, and 30% to driving product adoption that makes expansion durable. You'll also mentor earlier-career account managers and help set the standard for how the account management motion runs at Brex.
Key responsibilities include:
- Strategically own a book of 100–130 higher-value, complex accounts and drive net revenue retention and expansion
- Serve as the primary commercial point of contact, ensuring Brex is essential to how customers operate
- Act as a commercial advisor: multi-thread into economic buyers and executives (Controller to CFO), tailoring communication to each audience
- Proactively identify expansion opportunities, run structured discovery, build business cases, and create commercial proposals
- Lead complex, multi-product negotiations and structure deals across pricing, terms, and multi-year commitments
- Own large expansion and cross-sell motions in partnership with Sales and Solutions Engineering
- Turn churn-risk accounts around, handling objections and competitive pressure
- Build and deliver quarterly business reviews tying product value to commercial outcomes and ROI
- Forecast with high accuracy and maintain rigorous pipeline and CRM hygiene in Salesforce
- Consistently meet or exceed retention and expansion quota each quarter
- Deeply understand each customer's workflows, accounting processes, and financial priorities
- Champion adoption strategies across the Brex platform (cards, spend management, bill pay, travel, banking)
- Mentor junior account managers through coaching, deal shadowing, and best-practice sharing
The role is based in the New York City office with a hybrid environment requiring a minimum of three coordinated days in the office per week (Monday, Wednesday, Thursday). Up to four weeks per year of fully remote work is available.
REQUIREMENTS:
- 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, renewals, and expansion strategy
- Track record of carrying and consistently hitting a retention and expansion quota with accurate forecasting
- Demonstrated ability to run the full commercial cycle independently across renewals, upsells, and cross-sells, including business case building, negotiation, and closing
- Experience multi-threading into economic buyers and executive stakeholders on complex accounts
- Fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology, including ERPs, spend management platforms, or AP automation tools
- Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle
- Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams
- Ability to analyze product usage data, detect important insights and trends, and implement change based on those insights
- Demonstrated success in cross-functional collaboration and leading or influencing internal roadmaps based on customer needs
- Coachability and grit, with an interest in growing your sales career and mentoring others
- Bachelor's degree; finance, business, or related fields preferred
BONUS POINTS:
- Understanding of the bigger picture of customer value
- Experience in this or a similar role within a rapidly expanding start-up
- Energized by building relationships across a wide range of levels and roles
- Experience in the credit card management space, including understanding limits, rewards, and underwriting
- Background in corporate accounting or financial systems
- Familiarity with sales tools like Gong and Salesforce
- Series 7 license
