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Salary: GBP 67,000 - 0 / annual
Monzo is a mission-driven fintech company transforming banking for individuals and businesses. The company has grown from a prepaid card to offering comprehensive banking solutions including personal and business accounts, joint accounts, credit cards, savings, investments, and pensions in the UK, serving over 730,000 businesses.
As a Sales Account Executive on the Business Banking Sales team, you will be part of a founding sales team driving the next phase of expansion. Your mission is to reach out to and support complex, high-value small-to-medium business (SMB) customers with personalized experiences, guiding them through their buying journey and helping them activate their accounts.
Key Responsibilities:
- Conduct discovery calls with prospective SMB customers to understand their business challenges, goals, and requirements
- Drive the full sales cycle from prospecting and qualification through demos, closing, and successful account activation
- Serve as a product expert on Monzo's business banking offerings, helping customers evaluate the best solutions for their needs
- Manage a pipeline of leads with strong data hygiene, timely follow-ups, accurate forecasting, and deal tracking
- Ensure new business customers are fully set up, onboarded, and actively using Monzo for their banking needs
- Collaborate internally with marketing, product, risk, and customer operations teams to ensure smooth customer journeys
- Deliver outstanding service across phone, video, email, and digital channels
- Achieve sales targets including conversion, activations, revenue, engagement, and other growth metrics
- Capture and share customer feedback, pain points, and product improvement suggestions
- Adapt to rapid change and ambiguity in a fast-moving environment
Requirements:
- Proven experience in small business sales, ideally selling business solutions or financial services
- Track record of meeting or exceeding sales quotas and targets in performance-driven environments
- Expert-level ability to manage full sales cycles from prospecting to activation, with structured outreach and cross-team coordination
- High emotional intelligence with ability to quickly build relationships with diverse customers
- Strategic communication skills; consultative approach with strong listening and questioning abilities
- Adaptability and resilience; comfortable with change and viewing challenges as learning opportunities
- Clear communication skills (written, verbal, video); ability to simplify complex topics
- Coachability and openness to constructive feedback
- Comfort working in fast-moving, high-change environments where things aren't fully defined
- Strong personal organization: pipeline tracking, time management, lead prioritization
- Integrity and strong consumer duty awareness; understanding of regulatory compliance, KYC, risk reduction, data safeguarding
Bonus/Nice-to-haves:
- Prior experience in regulated environments (banking)
- Salesforce experience
- Familiarity with SMBs in specific verticals (food & drink, professional services, construction)
