SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 85,000 - 110,000 / annual
Lightyear builds software that revolutionizes telecom management for enterprise IT teams. The platform automates telecom procurement, network inventory management, bill payment, and related operations for companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. The company has raised nearly $65M from early investors in Roblox, Discord, Coupang, Robinhood, and Flexport.
As SaaS Operations Specialist, you will own customer billing operations and onboardings for the Expense Management product, ensuring customers' telecom networks are successfully invoiced and paid while identifying opportunities to expand adoption across the broader Lightyear platform. You will report to the Strategy & Operations Lead overseeing Expense Management and partner closely with Sales and Product teams to continuously improve the customer experience.
Key responsibilities include: overseeing and project managing Expense Management product operations; day-to-day management of an offshore SaaS Operations team (3–5 individuals); designing, implementing, and improving scalable workflows and processes including tooling, automation, and AI agents; managing customer communications during onboarding; and collaborating cross-functionally with Sales, Operations, Engineering, and Product to ensure seamless customer experience and identify process gaps.
You will have the opportunity to make meaningful impact, shape processes, and influence how the company engages and supports customers as it scales.
Requirements:
- 1–2+ years of experience in startup operations, tech, or consulting
- Demonstrated excellent project management skills; ability to critically analyze existing processes and identify improvement opportunities
- High degree of comfort with Excel, including ability to manage and manipulate large data sets
- Demonstrated high emotional intelligence; this role requires answering customer questions and managing a team day-to-day
- Highly organized and detail-oriented; ability to prioritize
- Strong team player who can also work and execute independently
