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Vensure Employer Solutions, a leading HR technology and business process outsourcing (BPO) provider serving 95,000+ businesses and processing $135 billion in annual payroll, is seeking an RPO Manager to build, scale, and operationalize a high-performing Recruitment Process Outsourcing business.
You will own end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. This is a hands-on operational leadership role requiring progressive experience building recruiting delivery teams, standardizing processes, improving margins, and managing complex enterprise client implementations.
Key Responsibilities:
RPO Operations & Delivery: Own end-to-end service delivery including workforce planning, recruiting execution, performance management, SLAs, and continuous improvement. Design and scale RPO delivery models across industries, hiring volumes, and geographies. Ensure consistent recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics.
Operational Strategy & Scale: Build operational infrastructure for a growing RPO business. Develop organizational structures, capacity models, delivery playbooks, SOPs, and implementation frameworks. Establish quality assurance and training programs. Lead operational readiness for enterprise implementations, transitions, and new client launches.
Financial & P&L Management: Own operational P&L performance including cost management, productivity, margins, and revenue per recruiter. Partner with Finance on budgets, pricing inputs, staffing models, and forecasting. Optimize utilization, efficiency, and cost-to-serve while maintaining service quality.
Client Experience: Serve as executive sponsor for key enterprise RPO clients. Translate client talent acquisition requirements into scalable RPO solutions. Establish governance models, performance dashboards, and executive business reviews. Drive client satisfaction, retention, renewals, and expansion opportunities.
Cross-Functional Leadership: Partner with Sales, Product, Technology, Finance, and HR. Provide operational input for RPO solution design, pricing, and implementation timelines. Align recruiting technology, analytics, and reporting with operational requirements.
Technology & Continuous Improvement: Oversee ATS, CRM, workforce management, and reporting technology used in RPO delivery. Drive improvements in recruiting processes, candidate experience, and hiring-manager satisfaction. Audit procedures and improve operational workflows.
Leadership & Team Development: Build, lead, and mentor recruiting managers, senior operational leaders, and delivery teams. Establish a culture of accountability and operational excellence. Lead operational reviews, enterprise stakeholder meetings, and large-scale training initiatives. Travel domestically and internationally as required for client meetings, team meetings, conferences, and training.
Requirements:
- Bachelor's degree in Business, Human Resources, Operations, or equivalent combination of education, training, certifications, and experience
- 5+ years of progressive leadership experience in RPO, staffing, or talent services
- Demonstrated experience scaling operations and leading enterprise service delivery organizations
- Deep understanding of RPO operating models and recruiting workflows
- Experience leading large or distributed recruiting/delivery teams
- Proven ability to manage SLAs, KPIs, operational metrics, and continuous improvement
- Experience with ATS platforms, CRM systems, workforce planning tools, and operational analytics
- Strong executive presence and client-facing communication skills
- Strong cross-functional collaboration with Sales, Finance, Technology, Product, and HR
- Proficiency with Microsoft Word, Excel, Teams, and Outlook
- Experience working with offshore teams
- Valid, non-restrictive driver's license
- Valid passport and willingness to travel internationally when required
Preferred Qualifications:
- MBA or advanced degree
- Experience launching or building a new RPO operation
- Enterprise RPO implementation and transition experience
- Multi-country recruiting operations experience
- Experience with P&L ownership and margin improvement
- Experience supporting sales pursuits with RPO solution design and pricing
- Experience managing executive-level client relationships
