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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues and customers in 190+ countries. The company simplifies cross-border business by removing friction from financial workflows—global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
You will own Payoneer's RFP and solutions delivery capability, balancing two complementary responsibilities:
**Knowledge Management & RFP Strategy (Primary):**
Design and maintain a centralized knowledge management system as the foundation for RFP responses. Build automation and AI-assisted workflows covering intake parsing, response drafting, versioning, and quality gating. Define RFP policies and ensure organization-wide adoption. Lead continuous improvement by analyzing win/loss themes, refreshing content quarterly, and incorporating feedback from Sales and delivery teams. Ensure RFP response accuracy by leveraging hands-on solution implementation knowledge. Partner with Sales, Product, Ops, and Compliance to maintain content quality as solutions evolve.
**Solution & Implementation Management (Primary when RFP volume is lower):**
Act as Solution & Implementation Manager on assigned enterprise deals, owning scoping, design, delivery, and client success. Build deep product and customer knowledge through hands-on implementation work. Apply standard Professional Services methodologies and client experience standards. Bring implementation insights back into the RFP process and knowledge base to ensure responses reflect delivery reality.
You will work in a hybrid arrangement in Gurgaon, coordinating overlap with EMEA/Global teams.
**Requirements:**
- 5–7 years in enterprise presales, solution architecture, or technical account management
- 3–4 years leading RFP/RFI strategy and operations; passion for knowledge management and process automation
- Demonstrated experience redesigning significant operational processes and driving organization-wide adoption
- Track record managing complex, multi-stakeholder enterprise implementations
- Ability to think systemically about workflows, automation, and tradeoffs (where automation adds value vs. where human judgment is required)
- Strong cross-functional influence skills to drive alignment with Sales, Product, Ops, Compliance
- High fluency with AI tools (Claude, ChatGPT, etc.); demonstrated experience using or building AI agents for workflow automation
- High standards for quality and accuracy; ownership mindset; bias toward action
- Excellent written and verbal communication; ability to learn new technical domains quickly
- Bachelor's degree or equivalent professional experience
