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Improvado is an AI-powered marketing data platform for mid-market and enterprise teams. The company helps brands automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Customers include Genentech, T-Mobile, Activision, and H&R Block. Improvado is a Series A startup backed by $34M in funding.
As RevOps Manager, you will own how revenue runs and how it is measured across the organization. You will manage Salesforce configuration, the GTM tool stack, the contract-to-cash process, revenue data models, and leadership reporting. You will work closely with the analytics team to ensure data integrity and spot issues in data models. You will leverage AI agents daily to accomplish the work of a larger team.
Key responsibilities include:
**Salesforce and GTM Stack:** Own Salesforce configuration, release processes, and user access. Manage integrations with Gong, Clay, Lemlist, enrichment tools, e-signature, and lead routing. Implement data quality guardrails to prevent errors. Manage licenses and vendor renewals. Maintain Salesforce documentation, RevOps SOPs, and train new hires.
**Contract to Cash:** Own ARR and bookings logic (new business, upsells, downsells, churn, renewals). Ensure agreement, opportunity, and invoice consistency. Run closed-deals and billing reconciliation with Finance. Audit invoices, track unpaid invoices, and prepare quarterly commission and quota reports.
**Revenue Analytics and Data Model:** Own the quarterly sales analytics pack, CRO reporting, forecast, and pipeline coverage (including CS renewal inputs). Track funnel conversion and explain deal movement. Maintain attribution accuracy with Marketing. Query ClickHouse daily and trace metrics to source. Write specifications for model changes. Ensure each metric has one documented definition with data quality checks. Build and maintain leadership dashboards with actionable recommendations.
**AI and Automation:** Use coding agents (Claude Code, Codex) for queries, scripts, and Salesforce automation. Verify all AI-generated output. Automate manual processes (invoice checks, payment tracking, CRM hygiene, deal-risk alerts, call analysis) and measure impact in hours saved and errors prevented.
**Ownership:** Serve as the single RevOps contact for Sales, CS, Marketing, Finance, and Product. Convert requests into tasks with clear owners, dates, and success metrics.
**Requirements:**
- 4-6+ years in RevOps, Sales Ops, or GTM systems in B2B SaaS
- Hands-on admin experience with a live Salesforce organization
- Strong SQL skills and comfort in a modeled data warehouse (understanding layers, lineage, metric definitions)
- dbt experience is a plus
- Deep knowledge of B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals
- Experience managing the money side: contracts, invoicing, collections, kept in sync with CRM
- Demonstrated experience building with AI agents (something shipped that others use)
- Fluent English and ability to provide clear written updates proactively
**Nice to have:**
- Salesforce Administrator or Advanced Administrator certification
- ClickHouse or other columnar warehouse experience
- Any BI tool experience
- Salesforce development (Apex, triggers, API)
- Experience with Gong, Clay, Lemlist, or workflow automation tools
- Billing, CPQ, or accounting systems knowledge
- HubSpot to Salesforce migration experience
- Attribution or CS health score data experience
- Martech or analytics company background
