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Improvado is an AI-powered marketing data platform serving mid-market and enterprise teams. The company automates complex marketing data workflows, unifies data at scale, and surfaces insights through BI and AI. Backed by $34M in Series A funding, Improvado counts Genentech, T-Mobile, Activision, and H&R Block among its customers.
As RevOps Manager, you will own the complete revenue operations function, from Salesforce and GTM tools through contract-to-cash processes, revenue data modeling, and leadership reporting. You are the single RevOps contact for Sales, CS, Marketing, Finance, and Product teams.
Key responsibilities include:
**Salesforce & GTM Stack:** Own Salesforce configuration, release processes, and user access. Manage integrations with Gong, Clay, Lemlist, enrichment tools, e-signature, and lead routing. Implement data guardrails to prevent errors, manage licenses and vendor renewals, maintain RevOps SOPs, and train new hires.
**Contract to Cash:** Own ARR and bookings logic (new business, upsells, downsells, churn, renewals). Ensure agreement, opportunity, and invoice consistency. Run closed-deals and billing checks with Finance. Audit invoices, track unpaid accounts, and prepare quarterly commission and quota reports.
**Revenue Analytics & Data Model:** Own the quarterly sales analytics pack and CRO reporting. Track funnel conversion, explain deal movement, and maintain attribution accuracy with Marketing. Query ClickHouse daily, trace metrics to source, and write specifications for model changes. Build leadership dashboards with documented metric definitions and data quality checks. End every analysis with a recommendation, number, and owner.
**AI & Automation:** Use coding agents (Claude Code, Codex) for queries, scripts, and Salesforce automation. Automate manual work including invoice/payment checks, CRM hygiene, deal-risk alerts, and call analysis. Measure hours saved and errors avoided.
**Ownership:** Convert requests from stakeholders into tasks with clear owners, dates, and success metrics.
Requirements:
- 4–6+ years in RevOps, Sales Ops, or GTM systems in B2B SaaS
- Hands-on admin experience with a live Salesforce org
- Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric)
- Deep knowledge of B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals
- Experience running the money side: contracts, invoicing, collections, kept in sync with CRM
- Proof of building with AI agents (something shipped that others use)
- Fluent English and clear written communication
Nice to have:
- Salesforce Administrator or Advanced Administrator certification
- ClickHouse or columnar warehouse experience
- Salesforce development (Apex, triggers, API)
- Gong, Clay, Lemlist, or workflow automation tools
- Billing, CPQ, or accounting systems
- HubSpot to Salesforce migration experience
- Attribution or CS health score data
- Martech or analytics company background
- dbt experience
