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Steno is a mission-driven company redefining the court reporting industry through technology. As Revenue Operations Manager, you'll report to the VP of Revenue Operations and serve as the dedicated Sales Operations partner to the Outside Sales organization.
You'll work closely with Sales Directors to drive efficiency and scale through systems, data, and processes that enable reps and leaders to focus on selling. This is an individual contributor role with high visibility and real influence over daily sales operations.
Key responsibilities include:
- Serve as primary Sales Operations point of contact for Outside Sales Directors, partnering on territory planning, target setting, activity management, and performance reporting
- Maintain and optimize CRM (HubSpot) workflows, data hygiene, and configurations for the Outside Sales motion
- Build and maintain dashboards and reports providing visibility into pipeline, forecast, and rep performance
- Support sales process design and enforcement, including qualification stages, approval processes, and cross-team handoffs
- Identify and resolve operational bottlenecks affecting Outside Sales productivity, escalating or partnering cross-functionally as needed
- Create and maintain documentation and training materials for sales tools and processes; support rep onboarding from a systems perspective
- Partner with the broader Revenue Operations team to ensure Outside Sales processes align with company-wide GTM systems and standards
You're a detail-oriented operator who loves simplifying complex sales processes. You're comfortable in CRM, comfortable with data, and equally comfortable working directly with Sales Directors on territory and compensation questions. You prioritize effectively across competing requests, communicate clearly, and build trust with stakeholders. You're a builder who identifies inefficiencies and fixes them proactively.
