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Salary: USD 95,000 - 120,000 / annual
Pendulum Therapeutics is seeking a Revenue Operations Manager to drive day-to-day operations across the company's revenue channels as it scales. Reporting to the Sr. Director of Revenue Operations, you will own execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and the growing Healthcare Practitioner (HCP) sales channel.
Key responsibilities include:
**Amazon & Marketplace Operations:** Manage day-to-day Amazon channel operations including catalog integrity, listing maintenance, and case management. Lead promotional planning and execution across Amazon and third-party marketplaces, including deal submissions, coupon activations, and Lightning Deal requests. Monitor inventory health and partner with Supply Chain on demand planning. Drive operational launches of new marketplace channels with onboarding checklists and platform configuration. Ensure product listing quality across platforms with consistent content, pricing, and branding. Identify and implement continuous improvement opportunities.
**MAP Compliance & Unauthorized Reseller Enforcement:** Own MAP compliance and unauthorized reseller enforcement programs across all online channels. Manage Trackstreet and internal monitoring tools to identify violations and maintain enforcement logs. Lead seller outreach and remediation efforts, coordinating with unauthorized sellers and escalating to legal or platform partners as needed. Develop and maintain enforcement SOPs and escalation frameworks. Partner with leadership and legal on policy updates and strategic brand protection decisions.
**Retail Operations & Partner Execution:** Execute full operational workflows for retail partner onboarding, including new item setup and vendor portal management. Process and track purchase orders across retail accounts. Maintain up-to-date records across retailer portals and compliance documentation. Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain. Serve as day-to-day operational point of contact for retailer inquiries. Maintain and improve SOPs and playbooks for retail operations.
**HCP Sales Operational Support:** Partner with leadership to build operational infrastructure for the Healthcare Practitioner channel. Design and implement systems, workflows, and tools for order management, partner onboarding, and sales support. Coordinate with Finance, Supply Chain, and Marketing on HCP-specific operational needs. Identify operational gaps and develop solutions to enable sales team growth. Build and maintain SOPs and enablement resources.
**Requirements:**
- 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or related multi-channel operations function
- Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting
- Strong analytical skills with proficiency in Excel/Google Sheets; experience with BI tools (Tableau, Databricks, or similar) strongly preferred
- Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in fast-scaling environments
- Excellent project management skills with ability to manage multiple complex workstreams simultaneously
- Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners
**Preferred:**
- Familiarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs
- Familiarity with EDI systems, vendor portals, and retail partner onboarding workflows
- Experience supporting or building operational infrastructure for B2B or HCP/medical sales channels
- Experience in consumer health, wellness, or CPG industries
- Exposure to cold-chain or refrigerated product logistics
