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Confirm is a B Corp-certified workforce enablement platform that connects learning, engagement, and performance through intelligent technology and data. The company has grown through acquisition and is building out its revenue operations function.
This Revenue Operations Analyst role owns the systems, data, processes, and enablement that drive revenue generation and growth. You will be the single analyst accountable for existing business performance—renewals, retention, risk, and growth within the installed customer base. This is a broader remit than renewal reporting alone; it covers the overall health of the customer base, concentration of risk, and identification of unsold opportunities.
Key responsibilities include:
- Own end-to-end reporting and analysis for existing business, including gross and net revenue retention (GRR/NRR), renewal rate, and revenue retention performance against plan
- Build and maintain customer health and risk reporting to surface at-risk accounts early
- Run white space and cross-sell analysis across the installed base to identify unsold product and segment opportunities for Customer Success and Account Management teams
- Define and govern shared retention and expansion KPIs and their underlying logic to ensure consistency across the organization
- Analyze unit economics of the installed base, including cohort performance, lifetime value, and payback on expansion and retention activities
- Design and measure retention and expansion experiments: set hypotheses, define test and holdout groups, interpret results, and advise on scaling or stopping
- Own compensation administration for the customer-facing commercial population
- Partner with customer-facing leadership as their named analyst; contribute retention and expansion inputs to forecast cadence and monthly commercial reporting
- Specify retention reporting requirements to the warehouse team, particularly around account hierarchy and product line definitions
- Supply features for churn risk scoring, expansion propensity, and white space models to the GTM engineering team
The role reports to the VP Revenue Operations. You will work alongside a newly hired Commercial Analytics Engineer who will build the underlying data infrastructure, allowing you to focus on analysis and insights.
Requirements:
- Three or more years in revenue, customer, or commercial analytics, ideally in B2B SaaS, with end-to-end ownership of retention reporting
- Fluency with subscription revenue metrics and ability to explain GRR, NRR, and renewal rate to non-specialists without losing detail
- Strong practical command of a CRM as an analytical source (ideally Salesforce) and advanced spreadsheet skills
- SQL and warehouse experience are beneficial but not essential
- Proficiency in a BI tool such as Tableau, Power BI, or Looker, with ability to build dashboards that stakeholders actually use
- Instinct for identifying when retention numbers are being flattered by calculation methods, and willingness to flag this
- Experience analyzing customer data in acquisition-driven businesses with differing account hierarchies and contract structures is a strong advantage
- Experience administering compensation plans, or clear evidence of numeracy and process discipline
- Ability to translate vague commercial questions into clear analyses and convert findings into actionable recommendations for non-technical stakeholders
