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Salary: USD 67,000 - 87,000 / annual
SpyCloud is a cybersecurity company on a mission to disrupt the criminal underground and make the internet safer by protecting more than 4 billion accounts worldwide. The Revenue Operations Analyst is a hands-on member of the Revenue Operations team responsible for executing and optimizing the processes that power SpyCloud's Go-To-Market engine.
Key responsibilities include:
**Entitlements & Deal Desk Management:** Own Deal Desk operations end-to-end, including deal structuring support, approvals, non-standard terms review, and quote-to-cash handoffs. Manage and optimize license entitlement and provisioning processes to ensure accurate, timely delivery of products and services. Monitor and track license usage to ensure compliance with contractual agreements. Conduct periodic entitlement audits for accuracy and audit readiness. Maintain accurate entitlement documentation and customer records. Provide entitlement-related sales support and prepare entitlement reports and analytics for internal stakeholders.
**AI-Driven Reporting & Automation:** Serve as a super user for Claude, Databricks, Clay, ZoomInfo, Zendesk, Salesforce, and Outreach, building and optimizing dashboards and reports that keep GTM data trustworthy. Identify and implement AI and automation opportunities across the CRM and adjacent GTM/analytics tools to scale Deal Desk, Sales Ops, and Alliances workflows. Analyze data to identify trends, discrepancies, and opportunities for operational improvement. Track KPIs tied to entitlements, deal cycle time, and team productivity. Contribute to ongoing documentation and continuous-improvement initiatives.
**Alliances Operations Support:** Support the Alliances team with partner lifecycle operations to drive efficient, scalable partner processes. Maintain and improve data quality across partner and integration records. Improve how partner data is collected, standardized, and made available for reporting. Translate cross-functional business questions into structured, repeatable operating motions.
**Sales Operations & Salesforce Administration:** Own and maintain territory management, including assignments and updates. Administer Salesforce to maintain data integrity across products, opportunities, accounts, and users. Manage Flows and automation as business requirements evolve. Support sales rep onboarding/offboarding. Own the Sales Support queue and build automation for frequent request types. Document processes and uphold governance standards.
**Requirements:**
- Bachelor's degree in Business, Finance, Information Technology, or related field, or equivalent practical experience
- 3+ years of experience in revenue/sales operations, deal desk, or entitlement management, preferably in cybersecurity or SaaS
- Hands-on Salesforce administration experience (Flows, automation, data governance); Claude experience a strong plus
- Genuine interest and demonstrated experience applying AI tools to streamline operational workflows and reporting
- Proficiency with data analysis and BI tools (Databricks, Excel/Sheets, SQL, Tableau, or similar)
- Excellent problem-solving skills with strong attention to detail and customer-centric mindset
- Strong communication skills and ability to collaborate effectively across Sales, Alliances, and Customer Success
**Nice to Have:**
- Claude experience
