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Salary: USD 53,000 - 55,000 / annual
Tend is building a human-centered dental experience, and the Revenue Cycle Management (RCM) team is critical to delivering accuracy, efficiency, and transparency in financial processes. As RCM Team Lead, you will oversee daily operations for a specific RCM function, managing a team to ensure tasks are prioritized, distributed, and completed on time.
Key responsibilities include:
- Lead daily workflow management for your assigned RCM function, ensuring tasks are prioritized, distributed, and completed on time
- Monitor work queues, troubleshoot bottlenecks in real time, and proactively reallocate resources to maintain throughput
- Serve as the first point of escalation for questions, complex issues, or process exceptions—guiding teammates toward solutions
- Partner with the Senior RCM Lead to align staffing coverage with volume needs, address capacity concerns, and analyze quality trends
- Support onboarding and training for new hires in collaboration with Senior RCM Analysts, ensuring consistent skill development
- Provide constructive, timely feedback to teammates to reinforce accuracy, compliance, and operational best practices
- Identify performance trends, recommend process improvements, and assist with documentation updates or audit-related work
- Foster a collaborative, solutions-oriented team culture aligned with Tend's mission and RCM department goals
Tend emphasizes five core values: Tend to Others (lead with empathy and accountability), Be Brave Enough to Lead (speak up about difficult issues and make tough calls), Savor the Ride (celebrate wins and maintain high energy), Embrace Our Differences (encourage diverse perspectives and adapt your leadership style), and Rooted in Growth (seek feedback and continuously improve). As a leader, you'll also demonstrate competencies in building stronger teams, deciding with clarity, and delivering on what matters.
The role is hybrid, requiring 2 days per month on-site (the first Tuesday and Wednesday of each month) in Nashville, with the remainder remote.
Requirements:
- 2+ years of experience in revenue cycle management or finance in a dental organization, with deep expertise in at least one core function (e.g., insurance verification, credits, payment posting)
- Prior experience in a lead, senior analyst, or mentorship role preferred, with proven ability to guide and develop others
- Proficient in Dentrix, with advanced ledger knowledge and ability to resolve complex account scenarios
- Comfortable using Excel and Google Sheets to track performance, analyze data, and present insights to leadership
- Strong organizational, problem-solving, and decision-making skills, with the ability to manage shifting priorities
- Excellent verbal and written communication skills, with the ability to provide clear direction and constructive feedback in real time
